India has been in transition for the last two decades, moving from a mixed economy toward a market economy model, and the Indian hospitality industry is metamorphosing into a mature industry. It is time that the story of the Indian hospitality industry is told, one defined by the industry's push...

New Perspectives in Hospitality Management is a collection of articles on themes that have established themselves as key trends among academics. These include: (i) human resource management (HRM) challenges - new research on labour turnover in luxury hotels and how classic hospitality paradigms...

This book gives readers the foundation they need to thrive in today's hospitality industry. This eight edition features both historical perspectives and discussions of new trends in a variety of sectors of the hospitality business, including food service, lodging, and tourism. Additional...

This volume includes eight full papers and two research notes covering topics such as: the role of personality in customer satisfaction and loyalty in coffee shops; the integration of community participation in multinational corporations' tourism market development strategies; the motivations for...

The book examines the concept of luxury and its meaning across tourism, events and hospitality globally. Packed with case studies, it investigates how the idea of luxury is changing in response to a variety factors, such as social change, technological innovation and the challenge of...

This book offers the latest thinking on the best practices and strategies for hospitality management. 32 chapters deliver advice on how to: develop and manage a multinational career and become a leader in the hospitality industry; maximize profits from franchise agreements, management contracts,...

This book covers every aspect of hotel and lodging management from front office and housekeeping organization and staffing to procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety. A chapter on...

Taking care of the customer is the heart of the hospitality business. Doing so means understanding and anticipating what the customer needs, and then knowing how to best meet and exceed those needs. Adopting an approach that incorporates insights from all areas of hospitality, this book explores...

The book is about management and human resource development: how to engage and maintain the interest and enthusiasm of managers and employees, and how to apply commonly used personnel techniques to hotel/restaurant operations. Hospitality management faces unique human resources challenges....

This text examines the whole of the UK hospitality industry and the way in which it operates. Comprising two parts, part A examines and explores the accommodation industry including hotels of all types and sizes, guest houses, hospital services, residential care, hostels and halls of residence....