A survey mailed to 2 059 corporate hotel managers and 11 400 property-level hotel managers yielded 610 responses [date, location not specified]. The survey responses brought 3 528 nominations of best-practice. Using a screening analysis the team selected 115 best-practice champions in eight...

A step-by-step programme which was developed by Hilton hotels ® to define and then measure value creation in its operations is presented. Integral to the success of this value-creation strategy was the premise that tracking corporate performance must go beyond hard financial indicators to include...

Tourism trends in Indian are described. The importance of Europe as a major source of arrivals is noted. The investment potential for international hotel firms given this pattern of growth is discussed. The important role that the Indian government has played in either encouraging or constraining...

The activities of the European Union (EU) (from 1994-95) and the published work of UK-based associations, government bodies, analysts and consultants (from 1990-95) in the field of hospitality and tourism, are reviewed. The relative influence of the EU in gaining wider recognition for hospitality...

The strategic use of technology in marketing is one of the most significant challenges facing the hospitality industry. This paper reports on findings of a survey of 3000 global executives (333 responses [date not specified]) and addresses strategy, organisation, sales and marketing, customer...

This paper reports a two-phase exploratory study conducted to determine the dimensions of service quality in the fast food industry, from the consumer's perspective. In the first stage, attributes that define success quality in fast food restaurants from the perspective of 68 customers of 7...

A questionnaire was distributed to small hospitality businesses of four regions of the UK. Of 4431 questionnaires distributed, 1103 were completed and returned, broken down as follows: Cumbria 185 firms; Heart of England 219 firms; West Country 426 firms and Yorkshire 273 firms. This report...

The number of foreign tourists visiting France during 1999 increased by 2 million to approximately 73 million, while the French spent fewer nights away from their own homes. Employment increased by 4.9% (31 900 jobs). Data are also presented on the hospitality industry, travel agents, transport,...

A study of hospitality educators and their students revealed the need for developing a more reflective approach to study in order to better prepare the students for a career in the industry.

A survey of 500 randomly selected International Association of Hospitality Accountants club members ascertains: the changes in their practices and generation of internal and external cash flow information, the practices concerning accounts receivable and penalty charges, the methods employed to...