The adaptation to the regulation of hospitality business implies a relevant cost in the profit and loss account. Additionally, some companies in this business decide to add some voluntary quality and environmental certification systems, which also yields to increased costs. The purpose of this...

There is an increasing dependency of hotels on online travel agencies (OTAs) around the world, particularly in Booking.com when we focus on Europe, but there is a lack of information about accurate data related to market share of OTAs. Moreover, it is not possible to access individual information...

Purpose - This paper aims to display the role of hotel restaurants in gastronomic place branding. The authors view hotel restaurants as having a great potential in the promotion of local gastronomy. Design/methodology/approach - The research was done in several stages. First, the authors selected...

The hospitality sector has been severely affected by the COVID-19 pandemic, and the situation of rural accommodation is particularly noteworthy due to its close relationship with the environment. In this context, the role of CSR as a strategy that contributes to social, economic, and environmental...

Electronic word of mouth (eWOM) information has become extremely relevant for the reputation of hotels and is a key variable in terms of their capacity to set prices and improve their occupancy rate. However, overall ratings have a bias towards high values; luxury hotels concentrate on a few ranges ...

Short-term rental accommodation is one of the biggest challenges facing the hotel sector. Despite the prevalence of short-term rental accommodation and its growing importance in the lodging industry, its effects on the efficiency of the hotel sector remain unexplored. This study examines the impact ...

Present research is inspired to study the conceptions and misconceptions of hostels in eight different countries (Spain, United States, United Kingdom, Germany, Hungary, Venezuela, China, Australia). The outcome of the research reports that the participants in the United States, United Kingdom,...

The increasing use of online hospitality platforms provides firsthand information about clients preferences, which are essential to improve hotel services and increase the quality of service perception. Customer reviews can be used to automatically extract the most relevant aspects of the quality...

Previous researchers have found a trade-off between the implementation of proactive environmental strategies and company performance. But far less is known about the role of locational factors in this context. This study proposes a theoretical model demonstrating that hotel location plays a...

Purpose: The purpose of this paper is to design an algorithm to predict hotel profitability by means of deep learning techniques. Design/methodology/approach: The methodology consists of a multi-layered neural network that includes a lag of profitability as the input. Furthermore, other input...