The technology acceptance model and its extensions have been the leading theoretical paradigm in explaining users' acceptance of smart technologies, including in the hospitality and tourism industry. This study applied a modified technology acceptance model to customer acceptance of a novel digital ...

The aim of the paper is to point out the possibility of the influence of the quality of the gastronomic offer in the restaurant of the hotel Crni vrh, on the creation or co-creation of the hotel brand. The quality items of the hotel's complete catering offer were analyzed and grouped by exploratory ...

One of the hotel companies' key strategies in terms of increasing domestic and international competition is that the hotel service offer reflects a high quality level. Aim of this paper is to measure the guests' satisfaction level by the intangible components of offer in the Kolubara District ...

The purpose of the study is to examine whether two different work commitment profiles influence service quality in the hospitality sector in Slovenia and Serbia and how the implications of the differences can be used in the tourism and hospitality industry. Combining a qualitative and quantitative...

The hotel industry in Serbia is subject to tough global and local competition, which creates the need to improve the efficiency of business management and increase the quality of products and services in order to maintain and improve market placement. Only the hotels focused on the service quality...

Green hotels are ecological buildings whose managers set up programs to save water and energy, and reduce solid waste, thereby saving money and aiding preservation of the environment. These hotels have guidelines so that the guests can stay in a safe, non-toxic and energy-efficient lodging. Green ...

Information and communication technologies (ICTs) have a significant role in contemporary business activities, helping companies to improve quality, efficiency, flexibility and learning capacity, to reduce costs, and finally, to achieve competitive advantage. The aim of this paperis to examine the...

Insight into the guest satisfaction and dissatisfaction is one of the most important tasks of any hotel. This insight can give hotels an opportunity to learn about their weaknesses and how they can remove them. Today, thanks to technological advances, guest satisfaction can be learned even after...

The COVID-19 virus pandemic appeared to be a low-probability, high-impact event that has caused significant disruptions in supply chains worldwide. The hotel industry has been one of the most severely affected, with all participants in the supply chain suffering from the crisis. This paper aims to...

The significance of quality measurement and the value of components of a hotel service offer can be observed in the connection with the clients' satisfaction. The goal of this paper is to measure the level of satisfaction with the quality of hotel service, i.e. to identify the possibilities for...