This article examines the effects of excess capacity on the production cost and technical inefficiency of hotels and restaurants in Norway. The dataset includes a daily unbalanced panel of 94 hotels and restaurants from 2003 to 2014. To accommodate inefficiency, we use an input distance function...

The paper analyzes the influence of changing tourist arrival on various hotel performance measures related to prices, such as price charges per room, revenue per available room, occupancy rate, and total revenue using price dynamics of Oslo as a case. It also measured whether there is an asymmetric ...

The COVID-19 crisis has had a severe impact on the hospitality industry and its actors. In a very short period of time, hotels were shut down or lost most of their bookings, faced huge financial losses and went into crisis mode. During the pandemic, the hotel industry has struggled with...

Matching staff level to demand is a key lever for utilizing resources efficiently and raising productivity in hospitality. The aim of the current study is to measure the long-run labour flexibility - that is - how quickly labour adjust to demand changes. We estimate the short and long-run labour...

Hotels are spaces of temporary accommodation, but they are also important temporary spaces for an increasingly mobile and segmented workforce with different backgrounds and motives. In this paper we wish to address the temporary and transitional nature of hotel work by employing the term...

The aim of the present study was to investigate how hotel guests sleep and the factors that typically disturb sleep when staying in hotels. A total of 2504 respondents for the survey were recruited through a link in a national online newspaper. They were asked to provide information about...

This volume includes eight full papers and two research notes covering topics such as: the role of personality in customer satisfaction and loyalty in coffee shops; the integration of community participation in multinational corporations' tourism market development strategies; the motivations for...

The rapid growth of cruise tourism has spurred a debate on about spillover effects on other sectors in the port destination. In this study, we investigate the effect of cruise tourism on the demand for hotels, restaurants and cafés. We estimate a demand function for this sector applying a spatial...

This multiple case study investigates internal crisis communication in Finnish and Norwegian hotels and restaurants during the COVID-19 pandemic, contributing a Nordic leadership perspective to the research area. Due to the exploratory nature of the study, a qualitative research design was chosen,...

Hostels are synonymous with independent tourists and frequently identified as spaces of hospitality that enable a number of touristic performances to take place. These performances include resting, relaxation, destination or route planning, and interactions with other likeminded visitors. However,...