This paper focuses on the complex causal relationships between consumers' attitude towards environmental actions, their participation in the hospitality supply and their brand relationship from different perspectives. These relationships are modelled by using fuzzy-set Qualitative Comparative...

In this study, we examine how the high-performance work system (HPWS) can be used to promote positive employee behavior leading to higher organizational service performance in the hotel industry. Specifically, we suggest that the collective organizational citizenship behavior (OCB) of employees...

Hotel industry is the one which has confronted the unprecedented effect of the coronavirus disease 2019 (COVID-19) pandemic to significant social and economic risks. The COVID-19 pandemic has challenged the tourism across the globe and impacted hospitality in hotel industry severely. This study...

Purpose: This study aims to describe and understand how and to what extent hotel managers adopt sustainable development (SD) practices in their establishment, given the presence of barriers to the adoption of such practices by hotel establishments, and the lack of knowledge as to the ways and means ...

Purpose: The paper aims to identify the emergent themes of hotel guests' satisfaction, to compare the distribution of the attributes of the themes between Chinese and North American guests and to compare the importance of the themes for different satisfaction levels between Chinese and North...

Increasing ownership of smartphones and availability of mobile travel solutions have driven the hotel industry to respond with creating mobile applications (apps). Research on mobile applications in the hotel context is relatively limited and a theory-based taxonomy related to hotel mobile...

Purpose - The purpose of this study is to explore the use and non-use of social media (SM) by North American hotels for human resource (HR) activities. Design/methodology/approach - This exploratory study used an online survey and a sampling frame of 1,711 North American hotels with 300 or more...

When power failed late in the afternoon of August 14, 2003, hotels in the northeastern USA and southern Canada were left without electricity for as long as forty-eight hours. To assess the lodging industry's response to the event, a study of 147 hoteliers was conducted by surveying selected...

This research note examines how international borders have created a unique heritage context within which a number of hotels and restaurants have flourished largely because of their border locations. A spatial typology is presented of border-located lodging and food services to include...

This paper analyzes the characteristics of Chinese green hotel national standards, comparing them with three internationally influential green hotel certification programs from Europe and North America. The similarities and differences of the certification systems are discussed. Suggestions to...