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Leisure Tourism

Your source for all tourism, leisure and hospitality information

CABI’s case study database - Tourism Cases, is a window into the world of tourism development. To search cases and find out more on how to read online, download PDFs and access teaching notes visit Tourism Cases at:  https://tourism.cabi.org/casestudies/

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Abstract

The aim of this study is to assess customer perceptions of service quality delivered by front office, room service and an in house restaurant/café in the lodgings of Hamilton, New Zealand. A survey questionnaire was structured for this study, with the help of local managers in the lodging industry. ...

Author(s)
Mohsin, A.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Contemporary Hospitality Management, 2007, 19, 4, pp 296-308
Abstract

Purpose: The purpose of this paper is to examine the Hotel Workers Union and its impact on talent management in the New Zealand hospitality sector using the corporatist framework drawing primarily on the works of Schmitter (1979) to construct a critical, historical employment relations approach....

Author(s)
Williamson, D.; Harris, C.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2019, 31, 10, pp 3838-3854
Abstract

The aim of this paper is to explore the impact of the COVID-19 pandemic on the New Zealand hospitality industry, within the context of business longevity theory using an on-line qualitative survey of 11 senior industry executives representing 105 restaurant, café and take-away outlets. The findings ...

Author(s)
Hemmington, N.; Neill, L.
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2022, 22, 1, pp 102-114
Full TextCABI Book Chapter Info
Cover for Water management in hotels using tap specs in conjunction with the Ishikawa approach.

The hotel and tourist industries rely heavily on average water consumption. The establishment and maintenance of a water conservation culture in hotels is the responsibility of industry professionals in this field. For determining the root cause of a problem and devising a workable solution,...

Author(s)
Nayak, N. P.; Albrecht, J. N.; Coetzee, W.
ISBN
2023 CABI (H ISBN 9781800621008)
Type
Book chapter
Abstract

This paper takes a critical, historical employment relations approach to present an original contribution to research on sustainable tourism employment. The research is focussed on a gendered analysis of (un)sustainable employment practices in the New Zealand tourist hotel sector from 1950 to 2000, ...

Author(s)
Williamson, D.; Harris, C.
Publisher
Routledge, Abingdon, UK
Citation
Journal of Sustainable Tourism, 2022, 30, 12, pp 2878-2894
Abstract

This research investigates the impact of different degrees of price dispersion on travelers' hotel choice. More specifically, within an online travel agency (OTA) context, we examine the effect of wide (vs. narrow) price dispersion on hotel preference. In addition, we suggest two boundary...

Author(s)
Kim JungKeun; Franklin, D.; Phillips, M.; Hwang EueJung
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2020, 59, 4, pp 704-721
Abstract

The results of a study seeking to advance a typology of hotel owners as well as examining the composition of hotel owners in Australia and New Zealand are reported. Interview observations resulted in the six hotel ownership categories, discernible from prior commentaries, being broadened to nine ...

Author(s)
Turner, M. J.; Guilding, C.
Publisher
Elsevier, Cambridge, UK
Citation
Journal of Hospitality and Tourism Management, 2014, 21, pp 76-89
Abstract

The S-O-R framework (Stimulus-Organism-Response) is used to examine the influence of telepresence in virtual reality (VR) on service perceptions, positive emotions and post-consumption behaviors. Potential customers to a heritage bed and breakfast (B&B) hotel in Christchurch, New Zealand,...

Author(s)
Surovaya, E.; Prayag, G.; Yung, R.; Khoo-Lattimore, C.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2020, 31, 4, pp 620-635
Abstract

Informed by the psychological theory of mindsets, we establish how "fixed" and "growth" mindsets divergently influence luxury travel behaviors. Across three experiments, we found that the relative preference for luxury travel is higher when consumers adopt a fixed rather than growth mindset...

Author(s)
Seo, Y.; Ko DongWoo; Kim JungKeun
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2021, 60, 1, pp 184-196
Abstract

The purpose of this study is to develop and test a set of hypotheses concerned with exploring for precursors to the degree of emphasis hotel property General Managers attach to a financial versus strategic orientation in capital budgeting. Results are based on 200 survey responses from the General...

Author(s)
Turner, M. J.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Journal of Hospitality and Tourism Management, 2017, 33, pp 31-42

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