Information on tourism, its actors and effects is crucial for any touristic destination, in the case of Puerto Vallarta, which is in the mature stage is urgent to start with what the economic value generated by hotels is, which is one of the actors that covers one of the basic necessities of the...

The tourism industry in Mexico actively contributes to its economy. Research in the tourism field favors economic growth. Yucatan is a tourist pole of the country, this is why the quality of the services of the hotel sector has special importance. The increase in the number of 4 and 5 star hotels...

Purpose - The purpose of this paper is to investigate specific marketing mix activities and influencing factors in hotels coping with falling room demand derived from drug cartel-related risk and insecurity. Design/methodology/approach - A case study research was carried out using semistructured...

The city of Guanajuato in Mexico is a tourist destination recognized by its cultural attractiveness that call national tourists from all over the country; the knowledge about the selection of lodging from cultural tourists is yet imprecise, that is the reason why this study seek to contribute, in a ...

The COVID-19 pandemic has brought changes in the different requirements related to consumer experience. We conducted a sentiment analysis on many comments of tourists in two most popular online travel platforms in Mexico, TripAdvisor and Booking.com, from April 2020 to February 2021. Our analysis...

This study addresses the perceptions of chambermaids in Cancun, Mexico, of their own working conditions, from the cultural perspective of gender. To approach this subject, 10 women who work or have worked in the hotel area of this famous tourist destination were interviewed. The data were processed ...

This article analyzes the possible impacts of the new Light Rail Train 3 on the agglomeration of hospitality services in Guadalajara, Mexico; as well as the possibilities of stimulating the formation of competitive urban districts around the train stations. The article is based on statistical data...

The central theme of the article, the quality of the internal service is relevant for modern companies, especially hotel, tourism and all service companies, as it relates both to productivity and competitiveness and to job satisfaction and performance. Two objectives were proposed for this article, ...

This report provides an overview and update about the Mexican hotel sector. It identifies the destinations with major concentrations of hotel capacity, the fastest-growing hotel markets, and the fastest-growing hotel chains. It also looks at the risks for Mexican beach resorts if Cuba is fully...

Boutique hotels have been a trend in the tourism industry since the 80. These in Mexico tend to be establishments with few rooms (mipymes) and with excellent services. They are organisations that face fierce competition, so identifying what makes them different can create added value. A content...