The COVID-19 pandemic is greatly affecting the hospitality industry worldwide. Lodging demand is severely reduced as people's fear of coronavirus spreading risk in hotels. This research makes a timely contribution to the hospitality literature by proposing the mixed data sampling models (MIDAS) to...

Purpose: This study models cost-efficiency against revenue for hotels in the Pearl River Delta (PRD) - in Guangzhou, Hong Kong and Macau - by considering regional differences and weight restrictions on revenue output. Design/methodology/approach: The authors modified and applied a context-dependent ...

With the liberalisation of the gambling industry by 2002, the gambling revenue of Macao has increased tremendously, and even outstripped that of Las Vegas by 2006. This has resulted in floods of foreign investment and rocked the market of Macau. This study aimed to investigate the market condition...

It is not uncommon to see prices that end with a 9 or 99, be it in a restaurant, grocery store, or clothes store. Yet, this convention in pricing is typically found in the US, and evidence of it in the Asian marketplace remains limited. Given this, the present study pioneers an empirical...

This paper aims to investigate factors affecting the hotel occupancy rate of the sole official gaming destination in China-Macao. Data from 39 hotels (3-5 stars) during the period of 2008-2011 have been applied. Three categories of determinants forming nine hypotheses were tested and all are...

Macau is building a world tourism and leisure center. In the context of flourishing hospitality development, energy issues have attracted more and more attention in recent years. On the basis of the field survey of 28 hotels, an evaluation index system is built to assess the status of energy-saving ...

Commercial hospitality provided by hotels, restaurants, and tourism-related activities have been the focus of many studies. By contrast, social hospitality provided by the destination has received little scholarly attention. Previous research has investigated hospitality in various settings, such...

This article evaluates the electronic customer relationship management (e-CRM) features on hotel websites and examines the effectiveness of e-CRM quality as a signal that conveys information about unobservable hotel service quality. Complementary findings from two studies are presented. In Study 1, ...

Human capital and a transformed data set are combined into a stochastic frontier analysis to estimate the technical efficiency of star-rated hotels in 30 provinces and municipalities of China for the period of 2011-2015. The influences of revenue diversification across room, food& beverage, and...

This study proposes a linear relationship between employee performance, job satisfaction and organizational commitment in the hospitality industry. Employees' sense of achievement intervenes in the relationship between employee performance and satisfaction. In particular, this study models service...