Prior studies on urban hotel service settings show that the positive response to the lobby artwork and interior design in a hotel is a performance determinant since it directly impacts the orientation of green customers' preferences who form a significant part of the primary and secondary consumers ...

Although user-generated content (UGC) and firm-generated content (FGC) on social media are vital for firm performance, yet researchers interested in such content have largely examined only UGC's effects on consumer behaviour. The objective of this research is to expand the understanding of...

The present study investigated patrons' intricate psychological process for hotel brand choice and preference. This research uncovered hotel selection attributes in shaping brand loyalty through customer experience, brand trust, brand attachment, age, and gender in the post-pandemic world. This...

Purpose: This study aims to adopt Carroll's corporate social responsibility (CSR) pyramid framework as a theoretical lens for examining employee perspectives on South Korean hotels operating as quarantine facilities during the COVID-19 pandemic. Design/methodology/approach: The study adopted a...

Online hotel reviews regarding specific experiences and the sensibility of hotel reviewers are important sources of information for consumers who want to book hotels in the future. However, since thousands of reviews are written for one hotel, it is practically impossible for customers to read all...

Given the important role played by hotel rating systems (HRSs) in informing service quality, encouraging hotels to invest in service quality, and ensuring industry excellence internationally, a variety of theoretical perspectives has contributed to the HRS literature. Despite this diversity, no...

The goal of this study is to investigate the influence relationship between AMO applied green HRM and employees' green OCB. This study also attempted to verify the relationship between employees' green OCB and green performance management. Specifically, we tried to define the effects of green...

The purpose of this study is to examine whether restaurant firms prefer debt to equity financing and utilize market timing well in equity financing during firm value maximization. For this purpose, two theories were applied - pecking order and market timing. Secondary financial data was collected...

The aim of this study is to analyze the behavior of consumers by exploring the attributes of green hotel selection through a qualitative and quantitative method. The effect of green hotel selection attributes on emotional well-being and the effect of emotional well-being on willingness to revisit...

Airline and hotel employees are experiencing multiple forms of precariousness amid the COVID-19 pandemic, which have increased workers' distrust of their respective airline/hotel businesses and affected job performance and retention. This research builds and tests two sturdy theoretical frameworks...