Although Airbnb's impact on hotels has been quantified for major hotel markets in the United States, these effects have not been quantified in international hotel markets. Accordingly, the purpose of this study is to examine the effects of Airbnb listings on key hotel performance metrics in an...

Hot springs and ancillary hotels have been a major tourist attraction in Japan. While some hot springs hotels preserve the traditional bathing and lodging facility, some incorporate contemporary layout in their design. The purpose of this study is to explore how international tourists perceive hot...

This special issue presents eight papers focusing on Asian tourism and hospitality business. This issue contains topics about digital nomads and hybridisation of the hospitality industry in Thailand, solitary dining in Japan and Taiwan, motives for attending charity sport events in Thailand, the...

Robots and artificial intelligence represent a newly emerging trend in tourism and hospitality. However, studies examining how cultural perceptions influence tourists' experiences interacting with service robots are lacking. In response to the industrial trend, the experiential components of...

The drivers of organizational adoption of automation were explored based on semi-structured interviews conducted with 12 founders/managers of the first fully automated/robotized hotels and restaurants, located in Japan, Hungary, UK and the USA, representing global pioneers of automation in the...

This volume includes eight full papers and two research notes covering topics such as: the role of personality in customer satisfaction and loyalty in coffee shops; the integration of community participation in multinational corporations' tourism market development strategies; the motivations for...

This research investigates the effects of robotic service on guest evaluations of hotel brand experience, and examines the moderating effects of hotel segment via a 2 (service delivery video: human or robot) x 3 (hotel segment: budget, midscale, or luxury) between-subjects experimental design. The...

Purpose: The purpose of this study is to examine how quality-of-life (QoL) provisions can be integrated with the corporate social responsibility (CSR) initiatives of hospitality firms and the influence of CSR initiatives on quality of working life (QWL) and the circular economy....

Capsule hotels are a novel Japanese approach to accommodation that arose in 1979. For most travelers outside Japan, however, the concept of capsule hotels is relatively new. They provide experiential value to the traveler; they also pose some risks. Travelers seeking familiarity view unfamiliar...