At a time of acute housing crisis, hotels are increasingly being deployed to give temporary shelter to homeless families in wealthy cities. This paper explores the socio-political implications of the use of hotels for temporary accommodation, drawing on research conducted in Dublin. Specifically,...

Purpose: The purpose of this paper is to develop and test a model examining the key factors that emerge from the social customer relationship management (CRM) process. Specifically, this study aims to address the chain-of-effects that occurs as a result of the social CRM process, leading to...

This paper focuses on the low occupancy rates of smaller hotels and bed-and-breakfast (B&B) establishments in the west of Ireland, and explores what could be done to reinvigorate tourism to the region. Some of the challenges highlighted include: addressing the region's lack of activity...

Purpose: A holistic understanding of sources that evoke customer emotions is essential for creating a positive emotional customer experience (ECX). Despite a significant focus on the cognitive aspect of customer experience and traditional customer behaviours (e.g. loyalty and satisfaction), limited ...

Purpose - The aim of this paper is to provide an overview of the changing food culture of Ireland focusing particularly on the evolution of commercial public dining in Dublin 1700-1900, from taverns, coffeehouses and clubs to the proliferation of hotels and restaurants particularly during the...

Purpose: The purpose of this paper is to explore the managerial decision-making challenges of the use of data from online and offline customer data flooding into firms and managed through interactive dashboards. The paper provides insights into how managers within the hotel sector both manage and...

A synopsis is presented of the results of Horwath Bastow Charleton's annual Survey of Hotels for 2007. The survey reviews the year to 31 December 2006 for financial and marketing results and operational performance levels of Irish hotels. It is revealed that overall demand for hotel accommodation...

This article explores an opportunity for the accommodation sector in Ireland to engage in Corporate Social Responsibility. The aim of this article is to investigate the Fair Hotels Ireland scheme and explore its potential to create social cohesion which may then influence the economic and social...

Failte Ireland argues that high-performance work practices will provide the Irish tourist industry with the necessary competitive edge. The main focus of this study is to explore the extent of these practices in the Irish hospitality industry with particular emphasis on the practices of staff...

This paper reports on the findings of Howarth Bastow Charlton's Ireland and Northern Ireland Hotel Industry Survey 2006. It is revealed that while hotel sales are on the rise and occupancy levels are holding firm, there are still some causes for concern, including overcapacity and price...