The COVID-19 pandemic has hit the tourism and hospitality sector hard. Hotel managers face uncertainty in this environment in order to survive. This study explores the impact of COVID-19 on the hospitality industry, particularly hotels in Indonesia, one of the largest developing countries. It...

Hotel Kartika Bandungan is one of the family hotels located in Bandungan District, Semarang Regency, Central Java Province. Hotel Kartika Bandungan has a lag in the field of technology because other hotels around it already have their own system. Due to the absence of an integrated system, it is...

This paper aims to analyze the influence of tourism sector to regional revenue of Malang Raya. In this case, tourism sector used the number of tourist arrival, hotel's room occupancy rate, the number of restaurants, and the sum of PDRB (Gross Regional Domestic Product) during the period of...

Numerous studies have investigated how multi-capital establishes hotel resilience, but only some have evaluated the essential element that becomes a hotel management priority. This article aims to examine the direct effect of multi-capital on hotel resilience and explore critical factors that need...

The development of hotel operators in Indonesia, both conventional hotel operators and digital-based hotel operators (VHO) encourages the growth of the hotel operator business. One of the local players in the hospitality industry is XYZ, with three subsidiaries hotels (MHH, SPH, and BIH) which...

Sharia concept hotels should be supported by halal-certified restaurants. One of the requirements for halal certification is to implement a halal assurance system (HAS). Many restaurants at sharia concept hotels in Malang are not certified halal, so they need to be committed to adopting the HAS....

Residents of Kampung Prawirotaman, Yogyakarta, Indonesia respond differently to night-time tourist activity. This historic batik kampung was transformed into an international tourist destination, sowing resident discontent over traffic, anti-social behaviour and noise. Conflict with religious...

Competition in the hotel industry in the 4.0 era is getting tighter. The hospitality business is run offline and online, both for marketing and communication with customers, with a wide selection of digital platforms. Hotel industry participants must be able to adapt to new competitors who use...

This study aims to examine the effect of service quality, enforcement of tax sanctions, distributive justice and moral obligations of hotel and restaurant taxpayers on tax compliance. The study was conducted in Tabanan Regency, Bali, Indonesia with respondents to the owners or general managers of ...

This study aims to identify the critical success factors (CSFs) of Lean Six Sigma (LSS) at low-cost budget hotels, which are affiliated with virtual hotel operators (VHOs) that provide some knowledge on how CSFs influence the LSS implementation and how LSS can affect operational and organizational...