India has been in transition for the last two decades, moving from a mixed economy toward a market economy model, and the Indian hospitality industry is metamorphosing into a mature industry. It is time that the story of the Indian hospitality industry is told, one defined by the industry's push...

Purpose: This study aims to evaluate the consumer perceptions related to sanitation in the five-star hotels due to the COVID-19 pandemic. It also identified the most significant sanitation dimensions and their influence on the pertinent emotions experienced by the hotel consumers....

Purpose: This study aims to explore the reasons for the rise of independent, stand-alone restaurants and ascertains the benefits of outsourcing food and beverage (F&B) in luxury hotels in India from the perspectives of the strategic partners involved in such an alliance. The study also proposes...

This research studies the hotel manager perspective of COVID-19 (the novel coronavirus) on the Indian hotel industry by qualitatively analysing inputs from the human resources department, general management and top management of five-star hotels across India. In doing so, it advances knowledge on...

The primary goal is to highlight the value of soft skills for students who want to work in the hospitality sector as a career. The hospitality sector is always in need of individuals who can ensure the comfort and happiness of their clients or guests. The development of soft skills can give...

Travel and tourism are promising sectors in service industry, and are increasing tremendously because of globalization. Along with globalization what is changing trend in the service sector is technology e.g. chat box, robotics, voice enabled devices and other artificial intelligence driven...

Purpose: The advent of technology has played a crucial role in changing the landscape of the hospitality sector. One such technology is the adoption and installation of kiosks in hotels. While some of the hotels have adopted and installed kiosks for self-services, the other hotels are still not...

Service quality has become an area of concern for many tourism and hospitality researchers in Garhwal Himalaya. A number of research studies as well as observations revealed that there exists a huge difference between service perception and expectation level in the hotel industry. Given the nature...

The aim of this study is to examine the influence of customer engagement on affective commitment in hospitality sector. Customer engagement has recently emerged in both academics and practitioners as an outstanding customer relationship construct and as a predictor of affective commitment. However, ...

The Indian hospitality industry has emerged as one of the key industries driving the growth of the services sector and, thereby, the Indian economy. The tourism & hospitality sector's direct contribution to GDP in 2016 was US$ 47 billion. Also, tourism in India accounts for 7.5% of the GDP & is the ...