The purpose is to develop a comprehensive understanding of the factors that contribute to the repositioning process and the reflection of brand positioning and life cycle, in the hospitality industry. After an insight of the literature review, a qualitative analysis is adopted, based on the...

The importance of investigating both energy and exergy flows for assessing the environmental profile of buildings has long been acknowledged. Nevertheless, although an ample number of standalone case studies have performed energy analyses in the hospitality industry, empirical studies focusing on...

This paper aims to fill the gap in the literature regarding business-to-business (B2B) cooperation agreements between hotels and airlines, providing the readers with insights regarding the airline market segment in the hotels' customer portfolio management and their benefits for both parties....

The current study demonstrates how MUltiplecriteria Satisfaction Analysis (MUSA) can turn online hotel guests' satisfaction ratings from TripAdvisor into a valuable source of information for hotel managers and other hotel industry stakeholders. This information relates to customers' demanding level ...

Social exchange theory and online business-to-business (B2B) relational exchanges have been scarcely examined in the hospitality sector. Taking into consideration this research gap and the expansion of online travel agencies (OTAs), this exploratory study aims at examining hoteliers and hotel...

This paper investigates the relationship between transformational leadership and job satisfaction of hotel employees working on non-luxury hotels (3/4 star hotels) in Athens, Greece. Although literature suggests that types of leadership affect job satisfaction on hotels, their effects on...

In order a hotel business to achieve a long-term quality performance, it should train, empower and actively involve the employees in the service process. Therefore, the involvement of Human Resource Management (HRM) department is imperative. The purpose of this study is to explore the level that...

This study aims to examine the effect of favouritism on competencies through employee silence. The phenomenon of employee silence has been defined as a mediating variable that is affected by favouritism, and which affects employee competencies. Data collected from 420 employees working in hotels in ...

Despite growing interest in the boutique and lifestyle sector of the lodging industry, there is not an accepted definition of either "boutique hotel" or "lifestyle hotel". Boutique and lifestyle hotel strategies provide hotel companies with important points of differentiation in an increasingly...

The purpose of this paper was to study the feasibility and expectations of use and quality of service robots in the hotel industry. For this purpose, the authors have relied on a research tool, also used in the pilot research conducted in 2020, regarding the intention to the use and expectations of ...