Purpose: This study aims to explore how marketers can use text mining to analyze actors, actions and performance effects of service encounters by building on the role theory. This enables hotel managers to use introduced methodology to measure and monitor frontline employees' role behavior and...
Author(s)
Hu Feng; Trivedi, R.; Teichert, T.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Contemporary Hospitality Management, 2022, 34, 5, pp 1796-1822
Purpose - This paper aims to display the role of hotel restaurants in gastronomic place branding. The authors view hotel restaurants as having a great potential in the promotion of local gastronomy. Design/methodology/approach - The research was done in several stages. First, the authors selected...
Author(s)
Gordin, V.; Trabskaya, J.; Zelenskaya, E.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2016, 10, 1, pp 81-90
Present research is inspired to study the conceptions and misconceptions of hostels in eight different countries (Spain, United States, United Kingdom, Germany, Hungary, Venezuela, China, Australia). The outcome of the research reports that the participants in the United States, United Kingdom,...
Publisher
Agroinform Publishing House, Budapest, Hungary
Citation
APSTRACT: Applied Studies in Agribusiness and Commerce, 2014, 8, 2/3, pp 61-67
This special issue consists of seven papers focusing on the role of wine in the hospitality sector. Topics addressed include: small winery-restaurant relationship building; wine consumption behaviour in restaurants; the influence of wine service training on restaurant wine sales; consumer attitudes ...
Author(s)
Canziani, B.; Velikova, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
International Journal of Wine Business Research, 2019, 31, 1, pp 2-127
Purpose: The purpose of this research paper is to identify determinants influencing hotel room design now and in the future to offer hotel owners, hotel investors, architects and other partners involved in hotel planning, a framework regarding hotel room design 2030. Based both on theoretical...
Author(s)
Wittmann-Wurzer, A. J.; Zech, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
Worldwide Hospitality and Tourism Themes, 2019, 11, 2, pp 155-165
This paper examines the choice of affiliation or no affiliation to a large hotel chain from the viewpoint of luxury hotel property owners in Germany. Grounded in transaction cost theory, this study identifies how uncertainty and frequency influence the owners' choice of unaffiliated operation and...
Author(s)
Pedrini, M.; Bernardi, C. de
Publisher
Sage Publications Ltd, London, UK
Citation
Tourism and Hospitality Research, 2020, 20, 3, pp 272-287
One of the main challenges plaguing the hotel industry today is the unethical behavior of its employees which spreads like a bad, contagious disease across all departments of a hotel company, has a strong negative impact on hotel operations, results in huge financial losses and other detrimental...
Author(s)
Dimitriou, C. K.; Ducette, J. P.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Journal of Hospitality and Tourism Management, 2018, 34, pp 66-74
This study empirically assesses the importance of common hotel attributes for German leisure travellers in general, and the effects of the COVID-19 pandemic on perceived importance in particular. We used desk research to extract the most common hotel attributes from the literature, interviews with...
Author(s)
Spoerr, D.; Pitsoulis, A.
Publisher
Routledge, Abingdon, UK
Citation
Leisure/Loisir, 2023, 47, 2, pp 281-306
This study aims to examine how performance of hotel services symmetrically and asymmetrically affects overall customer satisfaction. For this purpose, data were collected from Turkish, German and Russian hotel customers staying at a five-star golf hotel in the Belek area in Antalya-Turkey. Data...
Author(s)
Davras, Ö.; Caber, M.
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 81, pp 83-93
This volume includes eight full papers and two research notes covering topics such as: the role of personality in customer satisfaction and loyalty in coffee shops; the integration of community participation in multinational corporations' tourism market development strategies; the motivations for...
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
Advances in hospitality and leisure, 2016, pp 250 pp.