Food waste is a vital concern for many hotel firms with significant implications for developing competitive strategies, implementing environmental practices, and highlighting corporate social responsibility efforts. Drawing on these three approaches, this study investigates how hotels manage food...

Purpose: This paper aims to empirically investigate the influence of the intelligent agent technology (IAT) on hotels' food procurement practices (FPPRs) and food procurement performance (FPP). The study also explores the influence of FPPR on FPP in hotels. Design/methodology/approach: Data from a...

The hospitality sector is becoming keenly aware of the benefits associated with implementing sustainability initiatives and optimizing its operations to encourage the tourism industry to conserve and protect natural resources, while at the same time maintaining guest expectations. The purpose of...

Purpose - The purpose of this paper is twofold. First, the study examines the prolonged effect of policy-related economic uncertainty on hotel operating performance, particularly the room demand (occupancy). Second, the study attempts to explain why occupancy drops when the perceived economic...

This article aims to examine the underpinnings of satisfied and unsatisfied hotel customers. A text-mining approach was followed and online reviews by satisfied and dissatisfied customers were compared. Online reviews of 2,510 hotel guests were collected from TripAdvisor.com for Sarasota, Florida....

In 2013, 80% of the total hotel closures in the US were independently owned hotel properties. The impact of external factors coupled with the inability of independently owned properties to adapt quickly to a complex operating environment results in high uncertainty of future operations and reduced...

The lodging industry has recently placed a greater emphasis on Corporate Social Responsibility (CSR) in an effort to present itself as a responsible global citizen. The objective of the study was to identify hotel general managers' (GM) perceptions of their corporate-level Corporate Social...

Specific strategies for hotel brand quality development are demonstrated based on the attachment theory. Customers are identified by their levels of anxiety and avoidance. The study used a random sample of 376 U.S. hotel guests in 2013 to test the hotel brand attachment model. The study found that...

Hotel brand quality itself may not guarantee to increase hotel brand value and loyalty, but the combination between brand quality and brand personality will be significantly associated with brand value and brand loyalty (Boo et al., 2009). The purpose of this study was to explore the relationship...

The economic effects of the minimum wage have been the focus of ongoing contradictory debates among policymakers and researchers. This study finds a positive effect of the minimum wage on the operating profitability of hotels in the U.S. However, the pricing practices of full-service hotels are...