Purpose - Tourism is one of the main drivers of Croatia's economic performance. Out of the total number of accommodation facilities, 96% are located on the coast. The four summer months themselves generate more than 86% of the total number of overnight stays. The paper concentrates on a sample of...

Purpose - The purpose of this research paper is to explore the influence of rising Airbnb supply on main hotel accommodation sector performance indicators: room revenues (RevPAR), average daily rates (ADR) and occupancy rates (OCC) in Croatia. Design - Airbnb has achieved global success and has...

Purpose - From its foundation until today, Valamar Riviera hotels are one of the leaders in the Croatian hotel industry. Their strong positioning on the market is recognized throughout Europe, and this is particularly visible through the high ratings of former guests on social networks. Online...

The technology acceptance model and its extensions have been the leading theoretical paradigm in explaining users' acceptance of smart technologies, including in the hospitality and tourism industry. This study applied a modified technology acceptance model to customer acceptance of a novel digital ...

Purpose - Competitive environment is forcing hotels to adapt new methods and techniques for monitoring revenue, cost and business performance. The term and concept of quality is a significant factor of business success. Therefore, more and more hotels incorporate quality costs objectives in their...

Purpose: The purpose of this paper is to explore the potentials that can positively impact the success of a hotel online business by: (1) exploring the specifics of the internal structure of online booking channels in the hotel business, (2) identifying the value and distribution of the potential...

The hotel industry is the most relevant backbone of tourism growth and development, due to the totality and volume of its business activity. The increase in the complexity and volume of business activity led to the abandoning of the term hotel business and to usage of the term hotel industry. In...

Purpose - While a large body of literature has sought to determine whether smoking bans help or hinder the tourism and hospitality sectors, the corpus of research literature in this area has centered on localities with a blanket ban on smoking including all hospitality workplaces. Much less is...

Starting with the notion that seasonality is one of the greatest challenges for the most hotels and tourist destinations, and without an exception for the hotels in European Mediterranean destination, this paper aims to gain knowledge of the coherence between business performance of global chain ...

Purpose - The aim of the research is to consider and assess sustainability and the importance of personal engagement of tourists in sustainable and socially responsible activities in hotels. How prepared are modern consumers to get personally engaged and to participate in sustainable activities in ...