This study aimed to analyze the impact of the user-generated content on the management at different categories of Brazilian hotels and to identify the managerial actions taken from these contents. The theoretical reference presented a discussion about the user-generated Content and their influence...

Tourism as an economic activity, is based on the displacement of people, and, as such, was one of the activities that have been most affected by the COVID 19 pandemic, which impacted and paralyzed several processes throughout the industry value chain, in order to address the necessary health...

Purpose: This study aims to propose a new procedure called innovation radar in hospitality (IRH), which was specifically designed to measure the innovations in hotels. Design/methodology/approach: Based on a systematic review, a structured questionnaire was developed with 31 questions. The...

Increasing competition in hospitality is one of the industry challenges, which depends mainly on human capital. Thus, this research investigated the relationship between human resources practices, employee motivation, and online hotel reviews. Hypotheses were tested using two-phase survey data...

Hostels are a subject in need of scientific research. This alternative means of lodging has characteristics which differentiates them from traditional ones. Currently, there is not an official classification for it, by the Brazilian Ministry of Tourism. This paper has as main objective to point out ...

This paper seeks to investigate the growth of vegetarianism as a trend within the hotel industry, presenting some of the discussions about the eating habits of the Brazilian population in contemporary society and its repercussions on the hotel industry. For this, field studies were conducted with ...

In times of a consumer and less sensitive culture, the human being is causing several environmental problems. In this context, organizations that are positioned in an environmentally responsible way are gaining importance in the market place. The tourism and hospitality sectors, when well planned,...

Purpose: This paper aims to unveil the factors that contribute to a positive hostel experience by electing key features and describing their nature from a customer perspective. Design/methodology/approach: The study uses an exploratory, empirical approach, applying netnography to collect...

The growing number of hostels in Brazil has attracted more and more Brazilians looking for this type of establishment to host. However, it should be emphasized that there should be more studies that address the importance of hostels and their consumers in the tourism and lodging market, their...

In the past three years, the market of hostels in São Paulo City has experienced significant growth of units - from 22 in 2011 to over 70 in September 2014. The article centres in the hostels of São Paulo City - both the establishments and the entrepreneurs behind them. It aims to describe,...