There is a palpable rise of artificial intelligence (AI) application in the hospitality industry. This phenomenon is a potent competitive equalizer allowing hospitality firms to stay competitive with the changing dynamics of operative aspects. Internet of things (IoT) enabled connection of motion...

Purpose: This paper aims to understand the effect of food and beverage (F&B) services on the operating performance of luxury hotels and to identify the heterogeneous effects of the luxury hotels' F&B operation on the business performance between Asia and the USA. Design/methodology/approach:...

Travel & tourism is the fastest-growing industry in the world. Tourism has become a way of earning the revenue for every country in the world. Assam is a unique cultural place in India known for its romantic air in all the seasons. People from the different part of Asia have migrated to Assam and...

Purpose: The COVID-19 pandemic has tremendously affected the hospitality industry. With the experiences of severe acute respiratory syndrome in 2003 and commitments to ensure guests' health and safety, many hotels in Asia have actively engaged in updating and implementing new service standards and...

This study aims to identify the talent development practices adopted by hospitality industry and its impact on their performance. The study has been based on empirical and secondary data collected from 70 luxury and budget hotels across seven countries in Asian region. Research showed that there...

Purpose: This paper aims to provide a comprehensive review of research on robotics in travel, tourism and hospitality, and to identify research gaps and directions for future research. Design/methodology/approach: This paper analyzes 131 publications published during 1993-2019, identified via...

The rise of peer-to-peer accommodation has challenged the traditional hotel business model. A lingering question is the effect of Airbnb supply on hotel performance. By analyzing 466 estimates from 33 different studies, our results reveal that the negative effect of Airbnb supply on hotel...

This special issue presents eight papers focusing on Asian tourism and hospitality business. This issue contains topics about digital nomads and hybridisation of the hospitality industry in Thailand, solitary dining in Japan and Taiwan, motives for attending charity sport events in Thailand, the...

Over the past decade, there has been a growth in the number of hotels built on university campuses, in Europe, Asia and the United States. Originally, such hotels were often associated with a university's hotel school and their hospitality programme; however, an increasing number of full-service...

Purpose: To tackle one of the main negative consequences of the sharing economy, namely, the growth of the informal sector, the purpose of this paper is to evaluate for the first time the impacts of the informal sector on the hospitality industry and then to discuss what needs to be done to prevent ...