The COVID-19 pandemic has had detrimental impacts on hospitality businesses. Drawing on protection motivation theory (PMT), this study investigated what determined customer hesitation to patronize restaurants and hotels and whether such hesitation underwent changes in the duration of the pandemic....

Industrial relation practice is as old as human institution. The contemporary trend in the Nigerian hospitality sector shows that there are widespread cases of employer-employee conflict, inhuman treatment of hotel workers, poor industrial democracy practices and high employees turnover thus, poor...

This paper examines the relationship and impact of sharing accommodation on the hotel occupancy rate (HOR) from a developing country perspective. Using panel data on the monthly HOR and the number of Airbnb room occupancy rate for the periods 2012-2016 and 2015-2016, respectively, the study applies ...

Purpose: This paper aims to advance cooperation and collaboration as solutions to problems in the Nigerian hospitality industry. The issues and challenges plaguing the hospitality industry in Nigeria are discussed in the context of the case company, a small independent restaurant in Lagos....

Experts in the field of hospitality sector canvassed for the need to privatize all the government owned hotel establishments in the country. Their argument is base on the fact that government does not have business to run business. Hence, government should focus on the business of providing...

Purpose - The purpose of this study was to investigate restaurant clientele tipping behavior and its inspiration on foodservice empathy within two- and three-star hotels in Kisumu County, Kenya. This was with the objective of analyzing the tipping effect on restaurant food service quality with an...

Hotels and restaurants in Kenya aim to distinguish their brand image and differentiate their product or service from competitors by implementing particular brand approaches. The effectiveness of hotel branding among the Sarova hotels in Kenya is key to competiveness of the hotel business according...

The concept of "turning points" is increasingly applied to understand the evolution of tourism. Using archival research, it is demonstrated that a significant turning point for the evolution of tourism in South Africa occurred in 1964-1965 with the establishment of the Hotel Board and the...

Attempts by many African governments to implement institutional reforms aimed at developing and implementing inclusive tourism-related policies have met with mitigated success. This study ergo, critically unpacks policy-related impediments associated with the operations of tourism firms in Africa,...

This special issue consists of seven papers focusing on the role of wine in the hospitality sector. Topics addressed include: small winery-restaurant relationship building; wine consumption behaviour in restaurants; the influence of wine service training on restaurant wine sales; consumer attitudes ...