Hospitality employee wellbeing is crucial for organizational success. This study explores the conceptualization and operationalization of hotel employee wellbeing, as perceived by leadership, through a case study on a multinational hotel corporation establishing a people-centric organizational...

The study recognizes the lack of a clear theoretical and empirical link between employees' sense of well-being and hotel design aesthetics, although beautiful environments are associated with optimal human functioning. Drawing on conceptual insights from organizational aesthetics and theory of...

This study examines the role of leisure-work preferences in forming hotel employees' subjective well-being (SWB). A two-phase explanatory mixed method is used. In phase 1, 261 usable survey responses were collected to test the proposed hypotheses. In phase 2, in-depth interviews were conducted with ...

This special issue presents nine papers dealing with well-being issues in the service industries. Included are papers dealing with the well-being of hotel and tourism personnel as well papers concerning the leisure and tourism experience.

Purpose - The purpose of this study is to examine hotel industry employees' perceptions of corporate social responsibility (CSR) and the influence of these perceptions on their quality of working life (QWL), job satisfaction and overall quality of life. By applying need satisfaction theory and...

The purpose of this study is to explore the applicability of brand personality in the economy hotel segment and whether hotel brand personality could differentiate between similar hotel brands. Courtyard and Hampton Inn are used in this study. The results of this study suggest that brand...

This study uses an organizational learning perspective to examine how hotel experience (both accumulated from own and others) affects performance outcomes as evaluated by customer dissatisfaction. To this end, we show that hotel experience has a curvilinear effect on customer dissatisfaction, but...

Purpose - This paper aims to improve the accuracy of hotel daily occupancy forecasts - an essential element in the revenue management cycle - by proposing and testing a novel approach. The authors add the hotel competitive-set's predicted occupancy as an input of the individual property forecast...

The purpose of this study is to examine the links between Corporate Social Responsibility (CSR) and its internal consequences using the hotel employees' CSR perception, Quality of Working Life (QWL), affective commitment, organizational citizenship behavior (OCB), and job performance. Although CSR...