Purpose: The advent of technology has played a crucial role in changing the landscape of the hospitality sector. One such technology is the adoption and installation of kiosks in hotels. While some of the hotels have adopted and installed kiosks for self-services, the other hotels are still not...

Purpose: The study aims at analyzing the adoption and preference of E-Marketing tools in five-star hotels in India. This paper also explores the scope of artificial intelligence and the challenges with regards to its application. Design/methodology/approach: A qualitative approach is adopted for...

Purpose: This research aims at understanding techno-based strategies deployed by the hospitality industry by exploring the emerging technological product and process innovations that are actively being used in the hospitality space to deliver enhanced guest experiences. It also aims at gaining...

Purpose: This paper aims to examine developments in tourism during the COVID-19 pandemic using the hotel sector in the North-East of England as the area of study. The country has attracted a lot of attention not only because of its importance as a tourism destination but also due to its rather...

Purpose: The concepts of corporate social responsibility (CSR) and their link to the United Nations sustainable development goals (UN SDGs) are increasingly important, however prior research on this topic is limited, especially in the hospitality industry. The purpose of this paper is to contribute ...

Purpose - This paper aims to provide a snapshot of the customer focused Environmentally-friendly Sustainable Operations (ESO) of Sri Lankan hotels in response to the global trends and post-war tourism trends in Sri Lanka. Design/methodology/approach - This paper is written in the context of a...

Purpose - The paper aims to explore the foremost training and human resource development challenges from the perspective of the Ministry of Economic Development funded Sri Lanka Institute of Tourism and Hotel Management (the institute). Design/methodology/approach - The first of two theme issue...

Purpose: This paper aims to provide a framework to guide tourism and hospitality businesses, tourism organizations and their communities to collaboratively develop a proactive, capabilities-based continuity plan for disaster or crisis. The framework provided incorporates the existing research and...

Purpose: This study aims to explore the preparedness and the recovery/rebuilding activities or strategies adopted by the respondents during the phases of natural disaster/crisis in Jammu and Kashmir and Assam, India. Design/methodology/approach: The qualitative research design was chosen for the...

Purpose: This paper aims to identify and analyse sustainable development in the Greek hospitality industry. Drawing on an evaluation of two leading hotel groups in Greece, TEMES S.A. and Grecotel Hotels and Resorts and their respective landmark hotels Costa Navarino and Grecotel (Lux Me) Rhodos,...