Purpose: This study aims to examine the evolution of spatial-temporal patterns in China's hotel industry from 1978 to 2018. Design/methodology/approach: A database comprising over 140,000 hotels with more than 30 rooms was created. The exploratory spatial-temporal data analysis (ESTDA) method,...

Purpose: By building on cooperation-competition theory, this study aims to investigate the multidimensional flipped effects of neighborhood hotels on Airbnb listings' popularity, examining the degree to which such impacts are influenced by hotel types and geographical areas....

Purpose: The impact of demand fluctuation during crisis events is crucial to the dynamic pricing and revenue management tactics of the hospitality industry. The purpose of this paper is to improve the accuracy of hotel demand forecast during periods of crisis or volatility, taking the 2019 social...

Purpose: This study aims to examine the factors influencing hotel employee satisfaction and explores the different sentiments expressed in these factors in online reviews by hotel type (premium versus economy) and employment status (current versus former). Design/methodology/approach: A total of...

Purpose: Online hotel ratings, a form of electronic word of mouth (eWOM), are becoming increasingly important to tourism and hospitality management. Using sentiment analysis based on the big data technique, this paper aims to investigate the relationship between customer sentiment and online hotel...

This study explores middle and senior hotel managers' perceptions of their own idiosyncratic deals (i-deals) and develops a scale to measure i-deals in the Chinese hospitality industry. The study uses a mixed research method consisting of a questionnaire survey of 675 middle and senior hotel...

Purpose: Using the decision tree model, this study aims to understand the online travelers booking behaviors on Expedia.com, by examining influential determinants of online hotel booking, especially for longer-stay travelers. The geographical distance is also considered in understanding the booking ...

Purpose This paper aims to investigate how different types of idiosyncratic deals (i-deals) in the hospitality industry enhance occupational well-being (OWB) through organization-based self-esteem (OBSE). Design/methodology/approach In 2019, 679 questionnaires were distributed to middle- and...

Purpose: This study aims to use the theory of third places to understand how different kinds of social interactions in small hospitality businesses, such as restaurants and cafes, can enhance senior customers' experiences and alleviate their loneliness. Design/methodology/approach: The target...

Purpose: The purpose of this paper is to review recent studies published from 2007 to 2015 on tourism and hotel demand modeling and forecasting with a view to identifying the emerging topics and methods studied and to pointing future research directions in the field. Design/methodology/approach:...