This study examines the role of leisure-work preferences in forming hotel employees' subjective well-being (SWB). A two-phase explanatory mixed method is used. In phase 1, 261 usable survey responses were collected to test the proposed hypotheses. In phase 2, in-depth interviews were conducted with ...

The COVID-19 pandemic has hit the global tourism and hospitality industry with drastic results. Hotels have been experiencing unprecedented challenges, leaving many to temporarily or permanently closed. Employing a case study approach supported by both quantitative and qualitative analysis, this...

Purpose: This study aims to investigate the impact of the loyalty program members' satisfaction toward the hotel loyalty program benefits and the customer management relationship initiatives of individual hotels on the brand relationship quality (BRQ), i.e. their relationship quality with the hotel ...

This study aims to examine the moderating role of customer involvement to strengthen the dual-path outcomes of hotel sub-brand love. This study proposes dual-path outcomes of hotel sub-brand love as: (1) brand love for the corporate brand, and (2) loyalty for the sub-brand, including revisit...

In recent decades, significant growth in the hospitality industry has been fueled by increases in disposable income, leisure time, and political stability. Consequently, the hospitality industry has grown both larger and more competitive; and organizations in the hospitality industry face...

Although it has been a trend for hotel firms to develop sub-brands within their brand portfolios, a knowledge gap exists in explaining how to strengthen the relationships between sub-brands and their corporate brands. Therefore, based on the associative network theory, this study proposes and aims...

Purpose - This study aims to develop a measurement scale to assess generation Y China hotel employees' workplace deviance and then investigate the effect of generation Y employees' deep acting on workplace deviance by focusing on the mediating effect of emotional exhaustion and the moderating...

The top-down perspective (i.e., life satisfaction influences job satisfaction) and the dispositional perspective are the focuses of the current study's research on life-work spillovers. This study investigates the impact of life satisfaction on job satisfaction under different situations of...

The paper introduces for the first time a totally dynamic two-stage approach to analyzing the hotel industry's technical efficiency at the sub-national level. The first stage uses data envelopment window analysis (DEWA) to assess regional hotel sectors' technical efficiency over time. Unlike...

This study aims to broaden the current knowledge on the antecedents and consequences of customers' psychological ownership (CPO) from new perspectives in the hotel context. Specifically, this study investigates how self-image congruity and functional congruity affect CPO through impression in...