The objective of this study that was conducted with 1077 hotel managers in 11 countries in North and South America, Europe, Asia and the Middle East, was to identify the effects of technological, organizational, and environmental (TOE) factors on hotel managers' intentions to adopt robotic...

The nine invited papers in this special issue were written by a group of scholars who can be considered as luminaries in the field of hospitality management. Topics covered are: hotel website evaluation; cross-cultural research in hospitality and tourism; franchisor-franchisee relationship; the...

Website evaluation has gained considerable attention from academic researchers since the emergence of hotel websites in the late 1990 s. Previous studies have developed and adopted various methodologies and approaches for website evaluation. However, studies tracking changes in hotel website...

This chapter examines the economic ramifications of war and terrorism, using as a case study the Arab-Israeli conflict and its reflection on Israel's hotel sector from the late 1980s to 1990. Using a supply and demand model of the Israeli lodging sector, the chapter evaluates the impact of...

This study aimed to reveal the occupational self-perceptions of rank-and-file employees in the Israeli hotel industry. Due to the exploratory nature of the study a qualitative research approach was adopted. The findings are based on 40 semi-structured interviews with current and former Israeli ...

The first part of this chapter offers a methodology for studying crisis management in the hospitality industry. This evaluation tool is based on the principles and logic of the multi-attribute decision-making approach (MADM). The next section illustrates how this procedure was employed to study the ...

Andrew Ehrenberg's work challenges the emphasis that hospitality marketing practitioners, educators and academic researchers place on segmentation, targeting (especially of heavy users), positioning, and meaningful brand differentiation. However, few marketing practitioners and scholars in...

This chapter reviews studies on terrorist attacks on the tourism industry worldwide and examines management strategies for handling business crises caused by terrorist attacks. It analyses the calamitous impact caused by the terrorist attacks of 11 September 2000, focusing on the human and...

Since Bitner's (1992) introduction of the servicescape concept, many conceptual and empirical studies have been conducted. Even though a relatively solid theoretical base has been established, the nature of the concept has not been updated with contemporary views on theories explaining behavior of...

This conceptual paper provides a brief review of hospitality consumers' information search behavior and the factors that are likely to influence their information search behavior and their utilization and processing of online reviews. This study focuses on the factors such as information overload,...