This study proposes a structured collaboration process providing procedural guidance to facilitate smooth collaboration among hotel management teams. Design science research (DSR) and action research methodologies were followed to develop and evaluate an effective process facilitation based on...

Our study investigates how coopetition strategies can influence hotels' competitive intelligence (CI) practices to achieve a stronger competitive advantage. In-depth interviews were conducted with 39 hoteliers from 22 hotel groups in Hong Kong. Participating hotels employed different kinds of CI...

Capsule hotels are a novel Japanese approach to accommodation that arose in 1979. For most travelers outside Japan, however, the concept of capsule hotels is relatively new. They provide experiential value to the traveler; they also pose some risks. Travelers seeking familiarity view unfamiliar...

The extant literature is bereft of evidence about the detrimental outcomes of the COVID-19 pandemic on hotel employees' mental health (MH) and work and nonwork outcomes. Therefore, our paper examines MH problems as a mediator of the effect of COVID-19 as a stressor on propensity to be late for work ...

The aim of this study was to investigate which strategic decision tools hotel managers use or do not use when formulating strategic decisions, their reasons for using or not using these tools and the relationship between tool use and hotel performance. A questionnaire containing 28 commonly used...

Emoticons are graphic demonstrations of facial expressions. They have become a common and easy-to-use tool for online users to express ideas or feelings. Earlier research highlights the importance of emoticons in computer-mediated communications. However, limited attention has been given to the use ...

Employee turnover is an important concern for organizations in the hospitality industry. Drawing on career construction theory (CCT), this paper demonstrates how career adaptability is related to hospitality employee turnover intentions. Suggesting orientation to happiness (OTH) as an underlying...

This study aimed to explore the impact of regulatory focus on employees' effort behavior and social loafing in the context of international tourist hotels. The moderating effect of leader-member exchange on this causal relationship was also examined. Data were analyzed using a regression model of...

This article aims to examine the underpinnings of satisfied and unsatisfied hotel customers. A text-mining approach was followed and online reviews by satisfied and dissatisfied customers were compared. Online reviews of 2,510 hotel guests were collected from TripAdvisor.com for Sarasota, Florida....

This study examines the links among corporate social responsibility (CSR), reputation, and performance in hotel companies from a multidimensional perspective. Data were collected from 322 hotels in China and partial least squares equation modelling (PLS-SEM) was employed for a causal-predictive...