Purpose: This study aims to examine previously identified hotel automated valuation models (AVMs) using a more extensive and updated sample of hotel sale transaction data, introduce economic conditions as a new determinant for hotel market value and test the moderating role of economic conditions...

Purpose - This study sets out to examine the potential curvilinear relationship between capital intensity and firm value for the US hospitality industry, specifically including publicly traded US hotels and restaurants, during the period 1990-2008. Design/methodology/approach - This study performs...

It is generally expected that competitors do not react uniformly in response to a cut in price. Although the literature suggests that firms are heterogeneous in their price responses, little empirical research has examined how competitors actually respond. This study investigates how hotels...

User-generated hotel ratings have been found to be an important element in customers' decision making. Nevertheless, most hotel ratings online show average ratings that are extremely positive. Thus, the question is raised of whether online ratings reflect objective evaluation of the reviewers. This ...

Hotels often must manage unexpected external shocks, such as crises, which can threaten the sustained profitability and viability of the firms. While the literature suggests that hotels' crisis management capabilities can be improved by evaluating the efficacy of crisis-coping strategies used for a ...

As internationalization has been widely implemented throughout the tourism industry, it is important to understand what motivates a firm to internationalize its business. Thus, this study examines the motivation for internationalization based on the neoinstitutional theory. This study employs a...

Motivating employees to engage in pro-environmental behaviours is an essential topic in the tourism and hotel fields. This paper advances this research direction by integrating the mechanisms of cognition and incentives from the externalities/spillovers perspective. This paper argues that we can...

The present study examines the impact of monetary benefits on hotel loyalty programs in a pandemic situation, and the relationship between monetary benefits and multidimensional loyalty aspects. Since 2020, international hotel suppliers have focused on monetary investments and promotions through ...

Purpose: This study aims to measures the effects of managerial response on consumer electronic word-of-mouth (eWOM) and hotel performance. Design/methodology/approach: A sample of 56,284 consumer reviews and 10,793 managerial responses for 1,045 hotels was retrieved from TripAdvisor, along with...

Citing the intense competition among products of similar quality, studies to date have largely advocated for the favorable effects of differentiated agglomeration on hotels. However, limited evidence also suggests that undifferentiated hotels may also have an incentive to agglomerate for favorable...