In this digital age, the Internet provides angry consumers an easy means to vent their dissatisfaction. Negative communications shared among consumers exert a strong and destructive influence on hospitality business. The aim of this empirical study is to explore how upscale and luxury hotels in...

The sharing economy is a new phenomenon that has considerable implications for traditional industries in general and the hospitality sector in particular. Although some recent studies have investigated the effects of sharing economy on the hotel industry, they primarily focused on quantifying its...

This study investigated the differences of the best hotel room rates offered by different online distribution channels in mainland China, one of the most promising tourism markets. The room rates of 35 hotels in Guangzhou, Shanghai, and Beijing, which represent the three largest cities in China, on ...

Purpose: This study aims to take boutique luxury hotels as its research subject to enrich the view on the self-positioned image of luxury hotels and simultaneously compare this image with the one perceived by customers. It also investigates whether a gap exists between the two images....

Robots and artificial intelligence are essential to the future of the hospitality industry, and they are receiving increasing interest from hotel managers and researchers. However, the adoption of robotic services in hotel operations is a challenging task owing to the current level of technology...

Identification of hotel competitiveness is crucial for hotel managers in developing effective marketing strategies and promoting their business. A common practice in representing hotel competitiveness is to advertise hotel features with high customer ratings as selling points. However, this...

Purpose - The purpose of this study is to assist hoteliers to design hotel rate restrictions that are in the interest of hotels and of customers, under the joint influence of room rates and rate fences. Design/methodology/approach - This study used a questionnaire as the data collection instrument. ...

Understanding the competitiveness of hotel brands is important for hotel managers to shape their brands and initiate effective marketing strategies and business developments. However, evaluating hotel brand competitiveness is challenging due to the complexity of information involved. A hotel brand...

Purpose: This paper aims to provide a comprehensive review of research on robotics in travel, tourism and hospitality, and to identify research gaps and directions for future research. Design/methodology/approach: This paper analyzes 131 publications published during 1993-2019, identified via...

This article explores the development of hotel technology from the past to the future, beginning with hardware technology, to information technology and to data technology.