There is scant research on stakeholder perceptions about educational provision for intercultural communicative competences (ICCs), despite increasing recognition of the importance of ICCs in the provision of hospitality. An in-depth exploration of ICC education attributes has examined the...

This article explores consumer tendencies to opt for luxury or economy hotels by identifying their most and least important selection attributes. The researchers investigate how sociodemographic and behavioral characteristics influence traveler assessments of hotel attributes. In explaining...

Globalization has encouraged more intense competition among service organizations and according to Schneider and Bowen (2011) organizations need to go beyond customer expectations in order to 'win the service game'. Fulfilling customers' variable and idiosyncratic needs is difficult and relies on...

This paper documents the application of business approaches or models by six Asian universities and other hospitality education providers through their ownership and/or operation of training hotels. It contributes to knowledge by exploring how training hotels balance experiential student learning...

A logistic regression model is used to identify the determinants that influence periods of expanding and contracting occupancy growth rates for various hotel categories in Hong Kong. Tourist incomes are found to impact in different ways, depending on the category of hotel. The cycles of income...

Purpose: This study aims to explore how hotels adapt their business models as a strategic response to crisis situations. It sheds light on the processes and methods of business model adaptation during severe crisis situations, such as the COVID-19 outbreak. Design/methodology/approach: A...

Influencer marketing has become a powerful channel for brand promotion and market expansion in the hospitality industry. However, those responsible for implementing influencer marketing campaigns are susceptible to the "myth of viewability" and rely on the Cost Per View (CPV) evaluation metric,...

The authors investigate the psychophysiological correlates of loss aversion in hotel choice. Consumers are frequently found reluctant to shift their choice to a subsequent option from their first encountered hotel. The concept of loss aversion can explain this ordering effect. However, there is a...

This study identifies key elements of the so-called host-gaze by investigating how Hong Kong hotel employees view guests emanating from a key source market - India. Front office and housekeeping staff evaluated their interactions with guests, particularly in the case of those from India. The...