The prevalent trends of sustainability and responsible management have promoted corporate social responsibility (CSR) to attract considerable research and business interest. However, despite its importance, few efforts have been exerted to develop a standardized CSR scale in the hotel industry....

This article explores consumer tendencies to opt for luxury or economy hotels by identifying their most and least important selection attributes. The researchers investigate how sociodemographic and behavioral characteristics influence traveler assessments of hotel attributes. In explaining...

This research investigates the effect of mindfulness on pro-environmental hotel preference. The results of six studies demonstrate that both trait mindfulness and temporary states of mindfulness increase tourists' preferences for pro-environmental hotels. Further, we show that the effect of...

It is important to understand customer dissatisfaction in order to maintain a sustainable business, given that the negative effects of customer dissatisfaction in service businesses may be even greater than the positive effects of satisfaction. This study investigates customer dissatisfaction and...

Hotel industry started to adopt service robots, which are considered a future workforce. However, no attempt was conducted to examine the dimensionality of service quality of service robots. This paper aims to understand the influence of human-robot interaction from the viewpoint of hoteliers and...

Purpose: This study aims to attempt to conceptualize agency in a hospitality setting and examine the psychological effects of agency-related visual cues on user perception and intention to use to understand the role of agency in the digitalization of hotel services. Design/methodology/approach:...

This research examines a contextual trigger, namely, choice architecture, which induces pro-environmental behavior among travelers. In particular, we test whether decision modes (choice vs. rejection) affect travelers' preference for a sustainable hotel over a less sustainable one, and if yes, how...

Purpose: The purpose of this study is to analyze online hotel reviews produced by customers to identify and compare factors known as satisfiers and dissatisfiers based on Herzberg's two-factor theory. This approach was applied to compare full-service and limited-service hotels, which can show...

This research used three experimental studies to examine the effect of scarcity information on choosing a hotel room online. The studies also investigated the moderating role of the buyer's childhood socioeconomic status (SES), using evolutionary perspectives and the life history theory. Our...

This study explores consumers' perceptions of different payment methods (mobile, traditional and cryptocurrency) for hotels and tourism in an international destination, based on the technology acceptance model (TAM). Taking a quantitative research approach, data collected from China and Korea were...