The extant literature is bereft of evidence about the detrimental outcomes of the COVID-19 pandemic on hotel employees' mental health (MH) and work and nonwork outcomes. Therefore, our paper examines MH problems as a mediator of the effect of COVID-19 as a stressor on propensity to be late for work ...

Purpose: This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover intentions (TI). Design/methodology/approach: Data were obtained from 288 frontline employees in ten five-star ...

Our study proposes a research model in which political skill buffers the detrimental impacts of supervisor and coworker incivility on emotional exhaustion (EE) and organizational citizenship behaviors directed towards individuals (OCB-I). Our study also examines the relationships between political...

Research about green human resource management and perceived organizational support for the environment in the hospitality and tourism literature is in its development stage. Therefore, our paper tests the interrelationships of green human resource management, perceived organizational support for...

Using the work-family enrichment (WFE) model and social exchange theory as the theoretical underpinnings, our study investigates WFE as a mediator of the effects of material resources (i.e. salary, job security) as well as psychological resources (i.e. self-esteem) on career satisfaction. Our study ...

Drawing on social exchange, social learning, and reformulation of attitude theories, our paper proposes a research model and empirically tests the interrelationships of ethical leadership, trust in organization, absenteeism, social loafing behavior, and service recovery performance. Data collected...

Rooted in conservation of resources and job embeddedness theories as well as affective force approach and stress-strain-outcome model, our paper examines emotional exhaustion as a mediator between qualitative job insecurity and job embeddedness and perceived organizational support as a buffer...

Purpose: This paper aims to propose a research model that explores perceived green organizational support (OS) as a mediator of the effect of green human resource management (GHRM) on job performance (JP) and organizational citizenship behavior toward the organization (OCB-O)....

Purpose: The purpose of this paper is to develop and test a research model that investigates feedback avoidance behavior (FAB) as a mediator of the impact of leader knowledge hiding (LKH) behavior on creativity and job performance. The model also examines whether leader-follower value congruence...

The purpose of this study is to test optimism as a mediator of the influence of work-life balance (WLB) on life satisfaction and creative performance (CP). Data came from a time-lagged sample of hotel salespeople in three waves and their direct supervisors in Iran. The findings demonstrate that WLB ...