Hotel restaurants are of great importance in hotels, and the factors for this have so far been considerably understudied. This study investigated the challenges and critical success factors (CSFs) of restaurants owned and operated by five-star luxury hotels in Klang Valley, Malaysia. Four exemplar ...

Purpose: This paper aims to uncover the determining factors of customers' pro-environmental intention for green hospitality products (green hotels and green restaurants) and explore the comparative importance among the factors. This study also investigated the difference in forming...

By using the tenets of relational signaling theory, this study proposes a conceptual model that investigates the effect of hotel privacy management (thin trust) on guests' cognitive and affective trust (thick trust), which influences guest intention to accept personal information collection and...

This study developed a theoretical framework in which overall image, image congruence, and quality of physical environment, service, and food affect guests' satisfaction and intentions to revisit a luxury hotel restaurant and visit other restaurants of the same hotel by considering the influence of ...

This paper draws attention to the critical account of green hotels from various stakeholder perspectives. It reviews why and how the green hotel industry is increasingly involved in green initiatives and what results from such efforts, and underpins green sustainability issues ranging from ...

The hotel industry is a critical sector of the Spanish economy. However, very little is known on the maximisation of hotel performance. This work examines the moderating effect of quality on the influence of innovation capacity with regard to the performance of hotel establishments. A quantitative...

The aim of this study is to analyze the behavior of consumers by exploring the attributes of green hotel selection through a qualitative and quantitative method. The effect of green hotel selection attributes on emotional well-being and the effect of emotional well-being on willingness to revisit...

This study aimed to explore the distinctive attributes of a smart hotel, the concept of a future hotel, and examined their influence on the progression of customers' visit intention formation through anticipated customer experience quality and anticipated emotions. Through a series of in-depth...

This study was designed to investigate the formation of patrons' repurchase intentions of a luxury hotel restaurant product by considering the impact of image congruence, quality, and satisfaction. This research also examined if such decision formation differs between first-timers and repeaters and ...

This study aimed to unearth the attributes of green indoor atmospherics and uncovered their influence on guests' and employees' mental well-being and intention generation process by considering the impact of occupant types (hotel guest and hotel employees) in luxury hotels. Mixed methods were used...