Concerning the technology innovation, the hospitality industry has embraced technology as a key component to maintain a long term competitive advantage and to meet their customer's expectations. For the hospitality industry, technology innovation can be realized through multiple ways, including...

The purpose of this research is the classification of Taiwan's international tourist hotels by RevPAR index, a popular hotel performance index but rarely used in Taiwan, and identification of important variables to affect the classification results. The results could be used to portfolio management ...

Globalization has encouraged more intense competition among service organizations and according to Schneider and Bowen (2011) organizations need to go beyond customer expectations in order to 'win the service game'. Fulfilling customers' variable and idiosyncratic needs is difficult and relies on...

Whilst midscale hotels, also known as three and four star hotels, generally provide a high return-on-investment when compared to other hotel categories in Bangkok, midscale hotels suffer from an oversupply situation due to their lack of product differentiation. In turn, achieving customer loyalty...

This study firstly proposes the direct effect of managers' brand love on their health. For the indirect paths, this study proposes managers' brand love could enhance their work engagement and positive affect, while the work engagement could improve positive affect. Then, positive affect could exert ...

This study aims to examine the moderating role of customer involvement to strengthen the dual-path outcomes of hotel sub-brand love. This study proposes dual-path outcomes of hotel sub-brand love as: (1) brand love for the corporate brand, and (2) loyalty for the sub-brand, including revisit...

This research focuses on knowledge management as an element to create competitive advantage in the hotel industry. The gaps of the research also entail the organizational role of this concept with respect to its strengths and utilization in hotel management. In order to understand the competitive...

Hot springs hotels have been a major tourism attraction in East Asia countries, especially Japan. The aim of this study is to explore foreign tourists' perception of hot springs hotels and motivations to visit. The results suggest that there are differences between foreign and domestic tourists and ...

This study examines the immediate positive benefits of work-related deviant behavior on hotel employees' recovery level and work engagement leveraging conservation of resources (COR) theory as an overarching framework. Using a two-wave daily diary approach, data from 74 hotel employees over 10...