Purpose: This paper aims to illustrate the logics that have shifted in the Chinese hotel industry since 1949 and discuss its implications for advance a better understanding of how and why the Chinese hotel industry has evolved into its present situation. The logic evolution and future trends in...

The diffusion of disrupting innovations has generated significant market changes, modifying the dominant logic and affecting the strategic positioning of companies in tourism. The aim of this special issue is (a) to provide a platform for the dissemination of findings from studies that combine...

This article explores the development of hotel technology from the past to the future, beginning with hardware technology, to information technology and to data technology.

Purpose: Online consumer reviews have become increasingly important for consumer decision-making. One of the most prominent examples is the hotel industry where consumer reviews on websites, such as Bookings.com, TripAdvisor and Venere.com, play a critical role in consumers' choice of a hotel....

Purpose: This paper aims to provide a comprehensive review of research on robotics in travel, tourism and hospitality, and to identify research gaps and directions for future research. Design/methodology/approach: This paper analyzes 131 publications published during 1993-2019, identified via...

Purpose: The term smartness has been discussed in the academia for many years; prior research has listed numerous advantages and encouraged business entities to implement smart technologies. However, stakeholders' knowledge level, support intention and barriers to smart technology have been under...

Livestreaming is an important marketing channel that could create viewers' emotional engagement with hotels and hence boost purchase. Parasocial interaction theory explains imagined social relationships and interactions with people who are distant from us and who do not reciprocate individual...

The objective of this study that was conducted with 1077 hotel managers in 11 countries in North and South America, Europe, Asia and the Middle East, was to identify the effects of technological, organizational, and environmental (TOE) factors on hotel managers' intentions to adopt robotic...

Established inbound tour operators (ITOs) are being challenged by emerging competitors that have embraced technology-enabled innovations, including aspects that are associated with the collaborative or sharing economy. A variety of suppliers across the supply chain are now able to form a direct...

Practitioners in the hotel industry constantly seek ways to improve their online and offline presence to improve their competitiveness and profitability. Consumers from different countries differ in their preferences for color, pictures, navigation, and site structure, which affect the performance...