Purpose: The COVID-19 pandemic has seen a growing emergence of "quarantine hotels" that provide accommodation to guests who are mandated to self-isolate for 14 days upon entry to a country to prevent the spread of virus. Why are young hotel workers willing to endure relatively poor working...

This paper takes a critical, historical employment relations approach to present an original contribution to research on sustainable tourism employment. The research is focussed on a gendered analysis of (un)sustainable employment practices in the New Zealand tourist hotel sector from 1950 to 2000, ...

This study conceptualizes labour mobility in the tourism and hospitality industry within the context of a developing country. Previous conceptualizations of labour mobility in the tourism and hospitality industry are unable to adequately represent specific economic and socio-cultural settings that...

Purpose - This study aims to identify recent trends in the strategic repositioning of the human resources (HR) function within the hotel industry, and to explore challenges facing HR professionals as they engage in strategies to develop talent and organisational capability, while adjusting to the...

This paper develops a picture of the skills, work background, educational attainment, attitudes and plans of front-office employees in four- and five-star hotels in China. Data were collected through a questionnaire survey of hotel front-office employees (n=276). Results show that hotel...

Hotels are diverse and constantly evolving, changing over time, inter alia, in their shape and appearance, their size, purpose, location and, perhaps above all, their representation of luxury and comfort. These changes have been and, intuitively, will continue to be driven by a complex amalgam of...

Although previous research has considered both high- and low-skilled migrant workers' career experiences in their host countries, this paper makes a unique contribution by presenting unmet career expectations of a cohort of professional migrant hotel workers in the UK. It injects a fresh insight by ...

This article examines and reveals hotel employer's experiences of employing Eastern European workers in Cheshire, UK. Cheshire has a vibrant and significant visitor economy, with its main tourist destination, Chester, receiving over 8 million visitors a year and has over 30% of its income generated ...

Management theories, especially those in the area of human resource management, are predominantly Western-centric in origin and in the empirical testing that underpins them. The purpose of this paper is to explore perceptions of one such theory, employee empowerment, in an Asian context....

This paper examines the use of outsourcing in the activities comprising hotel operations in Scotland and Taiwan. Outsourcing is a key process integrated into the design of the supply chain management. The research also focuses on empirically identifying the role of the outsourcing strategy in ...