This special issue examines the internationalization of hospitality. The first paper seeks to examine why and how M&A activity has been used by UK hotel companies over a 26-year period and aims to provide a preliminary exploration of its relative success, given that the M&A literature suggests high ...

This study investigates the effects of hotel's sustainability practices in three areas of sustainability and familiarity with those practices on hotel guest satisfaction and loyalty in the Kazakhstan hotel industry. Using a structural equation modelling (SEM) and fuzzy-set Qualitative Comparative...

The study explores the impact of promotion focus/prevention focus on the work engagement/job burnout of international tourist hotel employees, and in the meantime compare the influence of promotion focus and prevention focus. Moreover, the study explores as well whether supervisors' organizational...

Purpose: This study aims to explore the mediating effects of role overload and job security on the relationship between leader-member exchange and work engagement and simultaneously examines the impact of role overload on employees' job security. Design/methodology/approach: By means of telephone...

Purpose: This study aims to use the theory of third places to understand how different kinds of social interactions in small hospitality businesses, such as restaurants and cafes, can enhance senior customers' experiences and alleviate their loneliness. Design/methodology/approach: The target...

Given the numerous environmental issues facing the hotel industry, there is growing pressure to respond to them by implementing sustainable strategies such as green human resource management (HRM) practices. Thus, there is a need to examine how green HRM enhances environmental performance....

This study examined customers' green reviews on TripAdvisor and identified environmentally friendly themes and concepts. The differences among the 10 countries in terms of the volume of green reviews and customers' green satisfaction ratings were also analysed. Using Leximancer analysis and...

Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees' creativity and the mediating role of environmental uncertainty (EU) as an ...

Purpose: The purpose of this paper is to examine the model of seasonal employee leadership (SEL) in a service management process and to create a multi-dimensional scale to gauge this construct. This is because very recent qualitative research by Arasli and Arici (2019), which is the first stage of...

Purpose - This paper seeks to examine why and how M&A activity has been used by UK hotel companies over a 26-year period and aims to provide a preliminary exploration of its relative success, given that the M&A literature suggests high failure rates or M&A transactions which do not achieve their...