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Leisure Tourism

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Abstract

The study aims to investigate the formation of customer loyalty among luxury restaurant patrons in Korea. Moreover, the study investigated how the restaurants' performance could contribute to the trust and sustainability of the Michelin restaurant guide's reputation. The study identified meal...

Author(s)
Kiatkawsin, K.; Sutherland, I.
Publisher
MDPI AG, Basel, Switzerland
Citation
Sustainability, 2020, 12, 5,
Abstract

The food service industry has already observed that a merely good quality of products/services cannot make a business successful and has emphasized the importance of delivering unique and memorable experiences. Grocerants meet customer demand by filling the roles of grocery stores and restaurants,...

Author(s)
Kim SeoYoung; Ham SunNy; Moon HyeYoung; Chua BeeLia; Han HeeSup
Publisher
Elsevier Ltd, Amsterdam, Netherlands
Citation
International Journal of Hospitality Management, 2019, 77, pp 169-177
Abstract

This study aims to reveal the determinants of Chinese and Korean tourists' satisfaction and intention to revisit Japan. To study these issues, we assumed that the performance evaluations for destination attributes, such as "Eat Japanese food" and "Shopping," determine tourist satisfaction and...

Author(s)
Yagi, K.; Kikushima, R.
Publisher
Agricultural Economics Society of Japan, Tokyo, Japan
Citation
Journal of Rural Economics, 2019, 91, 2, pp 257-262
Abstract

Convention planners are struggling to contend with the fluid needs of clients and attendees in a competitive, evolving environment. Planners must continuously sculpt events, enhancing revisit appeal enough through offerings like external tourism programs. The purpose of this study is to understand...

Author(s)
Beardsley, M.; Jung ShinYong; Kim HyeLin; Kim YenSoon
Publisher
Cognizant Communication Corporation, Putnam Valley, USA
Citation
Tourism Analysis, 2019, 24, 1, pp 81-86
Abstract

The cruise industry has faced the greening issue. The present research was designed to explicate cruise travelers' decision formation for choosing an environmentally responsible cruise product rather than a conventional cruise. To achieve the research purpose, we employed a norm activation theory...

Author(s)
Han HeeSup; Yu JongSik; Koo BonHak; Kim WanSoo
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Quality Assurance in Hospitality & Tourism, 2019, 20, 1, pp 89-106
Abstract

Adopting Aaker's brand personality scale, this study aimed to determine South Korea's medical tourism destination personality. Based on a survey of US consumers, the results indicate that South Korea's medical tourism destination personality comprised three dimensions: sincerity, competence, and...

Author(s)
Guiry, M.; Vequist, D. G., IV
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2015, 20, 5, pp 563-584
Abstract

This study was designed to investigate eco-friendly hotel guests' post-purchase decision-making process by applying the Theory of Repurchase Decision-making (TRD) and to deepen the TRD by considering the moderating role of ecological concern. Results of the measurement-model assessment revealed...

Author(s)
Han HeeSup; Yoon HaeJin
Publisher
Routledge, Abingdon, UK
Citation
Journal of Sustainable Tourism, 2015, 23, 7, pp 1095-1113
Abstract

Purpose - The purpose of this study is to investigate whether complaint behavior intentions and expectations of service recovery based on the justice theory are different among customers from collectivistic versus individualistic cultures. A secondary purpose is to find which service recovery...

Author(s)
Park SeulGi; Kim KyungMi; O'Neill, M.
Publisher
Emerald Group Publishing Ltd, Bradford, UK
Citation
International Journal of Culture, Tourism and Hospitality Research, 2014, 8, 3, pp 255-271
Abstract

With the ongoing attention to long-term relationships between service providers and customers, this study delved into such influential factors that include service quality and its relationship outcomes (trust, satisfaction, and continuance commitment), and those relationships among variables along...

Author(s)
Lee YongKi; Jeong YeonKook; Choi, J. W.
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2014, 19, 3, pp 300-324
Abstract

The main purposes of the present study were to improve and modify an existing emotion scale to increase its efficacy for assessing upscale restaurant customers' emotional experiences, and to develop and test a conceptual model of the relationships among emotion factors, their cognitive antecedents, ...

Author(s)
Han HeeSup; Jeong Chul
Publisher
Elsevier Ltd, Oxford, UK
Citation
International Journal of Hospitality Management, 2013, 32, pp 59-70

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