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Abstract

Purpose: The medical tourism industry has become one of the most profitable industries around the world wherein most of the countries exploit every effort to attract medical tourists to take advantage of its medical care benefits. The purpose of this study is to explore the determinants of medical...

Author(s)
Muhammad Khalilur Rahman
Publisher
Emerald Publishing, Bingley, UK
Citation
Tourism Review, 2019, 74, 3, pp 739-758
AbstractFull Text

The transportation industry is one of the largest sectors in the global economy, and it changes in-tandem rapidly with the innovations of technology. Uber is one of the latest technology advancements in the transportation industry. The primary purpose of this study is to measure customer...

Author(s)
Muhamad Zulhelmi, A. S.; Salim Abdul Talib; Sabaianah Bachok; Maria Mohd Saleh
Publisher
UiTM Press, Shah Alam, Malaysia
Citation
Journal of Tourism, Hospitality and Culinary Arts, 2018, 10, 2, pp 81-103
Abstract

This empirical study aims to investigate the impact of service recovery on customer affection, perceived value, and sabotaging behaviour in a service industry context in Penang/Malaysia. Data for this empirical investigation were gathered from a sample of international hotel guests. A total number...

Author(s)
Mustafa Daskin; Azilah Kasim
Publisher
Inderscience Enterprises Ltd, Geneva, Switzerland
Citation
International Journal of Services and Operations Management, 2016, 23, 4, pp 467-485
Abstract

This study has two key objectives. The first objective is to determine the characteristics of servicescape, while the second is to investigate the impact of servicescape on tourist satisfaction and the overall tour guiding experience. The linkages are attempted on a sample of 385 local and foreign...

Author(s)
Tan, S. E.; Aziz, Y. A.; Khairil, W. A.; Zaiton, S.
Publisher
Universiti Putra Malaysia Press, UPM Serdang, Malaysia
Citation
Pertanika Journal of Social Sciences & Humanities, 2015, 23, S Jan, pp 33-48
Abstract

This study centres on tourists' satisfaction level; with specific attention given to their experience and expectation of 20 holiday attributes during their visits to Penang. The study adapts the model of Holiday Satisfaction (HOLSAT) to measure the difference between experience and expectation of...

Author(s)
Shida Irwana Omar; Diana Mohamad; Saliza Rozelee; Badaruddin Mohamed
Publisher
Universiti Kebangsaan, Selngor, Malaysia
Citation
Geografia. Malaysian Journal of Society and Space, 2015, 11, 7, pp 70-81
Abstract

This research investigated the effects of resort service quality, location quality and environmental practices on the loyalty of guests. Data were collected from 529 guests of river and lake resorts in Peninsular Malaysia. Partial least square technique was used in analysing the data. Results...

Author(s)
Nor'Aini Yusof; Suraiyati Rahman; Mohammad Iranmanesh
Publisher
Universiti Putra Malaysia Press, UPM Serdang, Malaysia
Citation
Pertanika Journal of Social Sciences & Humanities, 2015, 23, 4, pp 1015-1030
Abstract

Homestay programme is one of several community-based tourism activities which has the potential of advancing the rural community. In order to succeed in this programme, the parties involved, especially the homestay operators need to identify sustainable approaches that can simultaneously bring...

Author(s)
Rosazman Hussin; Velan Kunjuraman
Publisher
Universiti Kebangsaan, Selngor, Malaysia
Citation
Geografia. Malaysian Journal of Society and Space, 2014, 10, 3, pp 160-174
Abstract

This research intends to evaluate the importance and satisfaction level of tourists in regard to the environmental service quality offered by marine parks, namely Tioman Island Marine Park (TIMP), Redang Island Marine Park (RIMP), and Payar Island Marine Park (PIMP). The measurement of importance...

Author(s)
Norlida Hanim, M. S.; Redzuan Othman; Tamat Sarmidi; Jamal Othman; Kalsom Zakaria
Publisher
Universiti Malaysia Terengganu, Kuala Terengganu, Malaysia
Citation
Journal of Sustainability Science and Management, 2012, 7, 1, pp 79-86
AbstractFull Text

In recent decades, competitive phenomenon is increasing in the tourism industry. Museum, as one of the niche products of Malaysia heritage tourism attraction, is one of the factors that could affect the tourism industry in our country. This research intents to assess the correlation between the...

Author(s)
Lau PeiMey; Badaruddin Mohamed
Publisher
Social Transformation Platform, Pulau Pinang, Malaysia
Citation
Proceedings of National Symposium on Tourism Research, Penang, Malaysia, 26 July 2008. Designing tourism research for practical applications, 2008, pp 32-37

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