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AbstractFull Text

Kilim Karst Geoforest Park is a special conservation area within a Permanent Forest Reserve (PFR), consisting of limestone landscape, an extensive mangrove forest system, beaches, coastal wetlands and islands. However, the limestone, forest reserve and mangrove areas have been identified as...

Author(s)
Matthew, N. K.; Shuib, A.; Ramachandran, S.; Mohammad-Afandi, S. H.
Publisher
Forest Research Institute Malaysia, Kuala Lumpur, Malaysia
Citation
Journal of Tropical Forest Science, 2019, 31, 1, pp 78-89
Abstract

This paper examine the concept of tourist engagement modeled as a second-order composite in the context of a heritage destination in Malaysia. In doing so, this study investigates the direct and indirect effects of tourist engagement through satisfaction on destination loyalty. Data was collected...

Author(s)
Rasoolimanesh, S. M.; Shuhaida Md Noor; Schuberth, F.; Mastura Jaafar
Publisher
Routledge, Abingdon, UK
Citation
Service Industries Journal, 2019, 39, 7/8, pp 559-574
Abstract

The aims of this study were to investigate the role of airlines' service quality and flight crew's competence on travellers' flight anxiety and satisfaction and to examine whether flight anxiety and satisfaction are related to travellers' loyalty. Partial least squares analysis, with empirical data ...

Author(s)
Amir Batouei; Mohammad Iranmanesh; Nikbin, D.; Hyun SungHyup [Hyun, S. H. S. ]
Publisher
Routledge, Abingdon, UK
Citation
Asia Pacific Journal of Tourism Research, 2019, 24, 7, pp 710-724
Abstract

Purpose: Hotel labour costs in Malaysia are increasing. This paper aims to explore Langkawi hotel managers' perceptions about reducing labour costs using various information and communication technology (ICT) innovations. Design/methodology/approach: Semi-structured interviews were conducted with...

Author(s)
Rozila Ahmad; Scott, N.
Publisher
Emerald Publishing, Bingley, UK
Citation
Tourism Review, 2019, 74, 3, pp 547-562
Abstract

Purpose: The medical tourism industry has become one of the most profitable industries around the world wherein most of the countries exploit every effort to attract medical tourists to take advantage of its medical care benefits. The purpose of this study is to explore the determinants of medical...

Author(s)
Muhammad Khalilur Rahman
Publisher
Emerald Publishing, Bingley, UK
Citation
Tourism Review, 2019, 74, 3, pp 739-758
Abstract

Wildlife tourism is a growing industry globally and visitor satisfaction is vital to ensure its long-term sustainability. The Lower Kinabatangan River is a premier wildlife tourism destination that is affected by surrounding land uses and needs careful management to ensure it continues to provide...

Author(s)
Newsome, D.; Rodger, K.; Pearce, J.; Chan, K. L. J.
Publisher
Routledge, Abingdon, UK
Citation
Current Issues in Tourism, 2019, 22, 6, pp 729-746
Abstract

Purpose - The purpose of this paper is to use SERVQUAL to measure Generation Y's (Gen Y) perceived service quality and its effects on their satisfaction toward the Malaysian hotel industry. Design/methodology/approach - The required data were collected through questionnaire, distributed to 200...

Author(s)
Ali Shafiq; Md Imtiaz Mostafiz; Mutsumi Taniguchi
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Tourism Futures, 2019, 5, 1, pp 62-74
Abstract

The study aims to investigate the brand perception of halal product and services that influence satisfaction in determining Muslim tourists' experience based on the brand equity and expectation-confirmation theory. A total of 395 respondents who had travelled to Malaysia were analyzed using...

Author(s)
Mahfuzur Rahman; Md. Sohel Rana; Muhammad Nazmul Hoque; Muhammad Khalilur Rahman
Publisher
Routledge, Abingdon, UK
Citation
International Journal of Tourism Sciences, 2019, 19, 1, pp 18-37
Abstract

Purpose: Drawing from DeLone and McLean's Theory of Information System Success, this study aims to develop a theoretical model of electronic word of mouth (eWOM) for the homestay lodging. Design/methodology/approach: The study examines the relationship between information quality, system quality...

Author(s)
Hamid Rizal; Soffri Yussof; Hanudin Amin; Ku ChenJung
Publisher
Emerald Publishing, Bingley, UK
Citation
Journal of Hospitality and Tourism Technology, 2018, 9, 1, pp 91-105
Abstract

Corporate social responsibility (CSR) has become a core concept in the context of the hotel industry where it is considered as a significant factor in competition and a firms' survival, primarily because CSR influences customer satisfaction. However, there are still few studies examining the...

Author(s)
Mohammed, A.; Basri Rashid
Publisher
Kasetsart University Research and Development Institute (KURDI), Bangkok, Thailand
Citation
Kasetsart Journal of Social Sciences, 2018, 39, 2, pp 358-364

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