Purpose: The authors use two historical case studies (UK and Costa Rica) to explore the antecedents and legitimisation of sustainable development in hospitality and tourism, demonstrating the value of historical analysis through careful consideration of motivations, context and development type...

Purpose: Using the resource-based view (RBV), the purpose of this paper is to examine the potential mediation effect of customer relationship management capability, branding capability and service innovation capability on the established link between market orientation (MO) and hotel performance....

Purpose: This paper aims to contribute to theory concerning collaborative innovation through stakeholder engagement with reference to Glasgow City Marketing Bureau's (GCMB's) management strategies, which represent UK best practice in events procurement, leveraging and destination branding....

This paper proposes three methodologies for measuring and analyzing tourist seasonality from a market-side perspective and empirically implements them for Spain as a whole. Firstly, seasonality is analyzed by means of monthly concentration indexes and the coefficient of variation is especially...

This paper analyses the use of the main e-tourism platforms by European tourists. A computer-aided Web interview (CAWI) was used to conduct the research in 19 European countries: Germany, Austria, Belgium, Denmark, Spain, Finland, France, Holland, Ireland, Italy, Norway, Poland, Portugal, Russia,...

Purpose: The purpose of this paper is to investigate the relationships between consumer motivations, their interactions with hospitality spaces and experiential outcomes. Enhancing consumer experience is of clear interest to industry professionals. This quantitative study explores the impact of...

Purpose: This paper aims to examine participatory sport event organizers' perspectives on potential connections between their events and tourism and destination marketing outcomes. Design/methodology/approach: This qualitative study entailed in-depth interviews with participatory sport event...

Purpose: The purpose of this paper is to explore the application of event design principles in the creation and execution of effective experiential sponsorship activations (ESAs) by B2B brands and examine the challenges posed by the sponsorship context to sponsors seeking to create ESAs, with...

Purpose: The purpose of this paper is to explore the impact of brand associations on brand loyalty of fans toward professional football clubs in developed and emerging football markets (EFM). In particular, the following research questions are answered: how important are different determinants of...

Purpose: The purpose of this eight-country study is to examine what drives performance at the individual worker's level and compare the explanatory power of such drivers between emerging, newly developed and developed markets around the globe. Design/methodology/approach: The study combines...