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Leisure Tourism

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Abstract

Given the intensive rivalry in the transport industry, passenger relationship management has become a vital concern for the low-cost airline (LCA) sector. However, determinants of LCA passenger loyalty, such as service employee self-efficacy, price, service recovery, passenger trust and...

Author(s)
Akamavi, R. K.; Mohamed, E.; Pellmann, K.; Xu Yue
Publisher
Elsevier Ltd, Oxford, UK
Citation
Tourism Management, 2015, 46, pp 528-545
Abstract

This study focused on individuality as expressed by German tourists in Norway. Based on the 1998 survey data obtained from 486 German tourists, German tourists were divided into two groups (those who perceived themselves as typical German tourists and those who did not). These two groups were...

Author(s)
Prebensen, N. K.; Larsen, S.; Abelsen, B.
Publisher
Sage Publications, Thousand Oaks, USA
Citation
Journal of Travel Research, 2002, 41, 4, pp 416-420
Abstract

A modified mall-intercept market survey (n=139) was conducted in Singapore to determine whether travel innovators have specific personal image characteristics that differ from other travel consumers. This study used 2 established scales: the Malhorta image scale (to measure self-concepts and...

Author(s)
Litvin, S. W.; Goh HwaiKar; Goldsmith, R. E.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2001, 10, 4, pp 33-45