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Leisure Tourism

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Abstract

Increasingly, travellers are using online review platforms to post reviews about hotels. The responses to negative reviews need to be managed in a way to recover service failures. The main aim of this study was to examine the strategies used by hotel managers in responding to negative reviews on...

Author(s)
Mate, M. J.; Trupp, A.; Pratt, S.
Publisher
Routledge, Philadelphia, USA
Citation
Journal of Travel & Tourism Marketing, 2019, 36, 5, pp 627-644
Abstract

While research on Asian tourism has increased in recent years, studies on Asian travellers' consumption patterns in Europe are still rather rare. Taking a sociological perspective, this research examines Asian tourists' consumption in Vienna in relation to their sense of distinction and mobility....

Author(s)
Bui, H. T.; Trupp, A.
Publisher
Routledge, Abingdon, UK
Citation
Tourism Recreation Research, 2020, 45, 1, pp 4-18
Abstract

This research analyses tourist's characteristics and accommodation choice in Nainital, a renowned British-era hill station in India. Questionnaires were administered to a convenience sample of 200 visitors at tourist host-spots. Descriptive and factorial statistics reveal five principal factors...

Author(s)
Shah, C.; Trupp, A.
Publisher
Routledge, Abingdon, UK
Citation
Anatolia, 2020, 31, 2, pp 244-259