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Abstract

The relative validity of six alternative ways of assessing customer satisfaction are described. Following a brief theoretical background to customer satisfaction theory together with the reported operational merits and limitations of existing measurement approaches, the research methodology is...

Author(s)
Yüksel, A.; Rimmington, M.
Citation
Cornell Hotel and Restaurant Administration Quarterly, 1998, 39, 6, pp 60-70
Abstract

A survey carried out with 400 tourists during a three week period in September 1997 at Dalaman International Airport (Turkey) investigated the use of performance in assessing and identifying the relative influence of individual dimensions on tourist satisfaction. 112 items grouped into 3 main...

Author(s)
Rimmington, M.; Yüksel, A.
Citation
Anatolia, 1998, 9, 1, pp 37-57
Abstract

This study examines the use of interviews to identify stakeholders' views on the implementation of proposals contained in a tourism and conservation plan. Interviews were conducted with 32 individual stakeholders representing interests affected by the implementation of the Preservation and...

Author(s)
Yuksel, F.; Bramwell, B.; Yüksel, A.
Citation
Tourism Management, 1999, 20, 3, pp 351-360
Abstract

Focusing on Turkish tourism, this exploratory research set out to provide destination managers and marketers with an analytic insight into how repeat and first-time visitors develop their satisfaction and return intention judgments. Questionnaires were distributed to 400 tourists departing from...

Author(s)
Yuksel, A.
Publisher
Henry Stewart Publications, London, UK
Citation
Journal of Vacation Marketing, 2001, 7, 2, pp 153-168
Abstract

Focusing on Turkish tourism, this study aims to provide destination managers with exploratory insights into what tourists regarded as the components of a satisfying holiday experience and how tourists perceived the destination performance relative to other destinations. Self-completed...

Author(s)
Yüksel, A.; Yüksel, F.
Publisher
Henry Stewart Publications, London, UK
Citation
Journal of Vacation Marketing, 2001, 7, 4, pp 333-355
Abstract

This paper presents a review of the main areas of agreement and disagreement in the debate over consumer satisfaction and its measurement. A synthesis of the various viewpoints regarding the definitional issues in consumer satisfaction literature is provided, followed by debates concerning the...

Author(s)
Yuksel, A.; Yuksel, F.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2001, 10, 4, pp 47-80
Abstract

This article undertakes a critical review of the debates relating to the reliability and validity of the Performance alone and the Weighted Importance-Performance models in assessing consumer satisfaction in hospitality and tourism settings. Further discussions pertaining to culture-satisfaction...

Author(s)
Yuksel, A.; Yuksel, F.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2001, 10, 4, pp 81-111
Abstract

It is widely recognised that the tourist market is not homogeneous. Yet segment-specific satisfaction analysis has received inadequate attention both from researchers and managers. Focusing on tourists' dining experiences, this study investigated whether tourists could be grouped into distinct...

Author(s)
Yüksel, A.; Yüksel, F.
Publisher
Henry Stewart Publications, London, UK
Citation
Journal of Vacation Marketing, 2002, 9, 1, pp 52-68
Abstract

This study adopted a postpurchase performance evaluation based segmentation approach. Data were based on a survey of 449 tourists in an international airport in Turkey. Tourists' perceptions of restaurant services were examined in order to understand whether tourists could be grouped into distinct...

Author(s)
Yuksel, A.
Publisher
Haworth Hospitality Press, Binghamton, USA
Citation
Journal of Travel & Tourism Marketing, 2003, 15, 1, pp 1-18
Abstract

This research explored the criteria that reviewers use in reviewing empirical manuscripts submitted for publication consideration in tourism, travel and hospitality journals. Forty-three reviewers were asked to state the key areas that they look at when reviewing a manuscript. The Nud.ist programme ...

Author(s)
Yuksel, A.
Publisher
Pergamon Press, Oxford, UK
Citation
Tourism Management, 2003, 24, 4, pp 437-446

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