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Abstract

Anxiety and anger, two frequently experienced emotions during service consumption, arise from different appraisals of the eliciting event, i.e., (i) attribution to uncontrollable circumstances and low coping potential for anxiety versus (ii) attribution to providers and high coping potential for...

Author(s)
Menon, K.; Dubé, L.
Publisher
Elsevier Science Inc., New York, USA
Citation
Journal of Retailing, 2004, 80, 3, pp 229-237
Abstract

This paper addresses the issue of the budget traveler (backpacker) as compared to mainstream tourists, highlighting travel motivations, subjective judgments of risk, tourist worries and tourists' self identifications. A total of 1880 tourists to Norway participated in the study, of which 211 were...

Author(s)
Larsen, S.; Øgaard, T.; Brun, W.
Publisher
Elsevier Ltd, Oxford, UK
Citation
Annals of Tourism Research, 2011, 38, 2, pp 690-707