Hospitality Industry

Purpose: The purpose of this paper is to define and measure the effects of service quality on customer satisfaction and customer loyalty of four and five star hotels in Ho Chi Minh City, Vietnam Methodology: This study has used qualitative and quantitative research: (i) qualitative research carried...

During service encounters, consumers perceive each other. This includes at sporting events where many human interactions occur. Large crowds of people tend to arouse negative emotions, even if the experience promotes positive emotions. This paper investigates the influence of consumer's perceptions...

This paper considers the growth in large retirement villages which appear to have many of the same facilities as upscale resorts, and asks what attributes and traits the managers of these facilities require in order to be successful in their roles. After a literature review of what is known about...

Hilton says that it is committed to a stringent corporate responsibility strategy, called Travel With Purpose, that aligns with the United...

2 - 4 July 2018 - Auckland

Though the mid-scale hotel business is still in its infancy in China, it has become a new growing competitive market attracting a variety of international hotel brands. Moreover, from the academic perspective, mid-scale hotel business is seldom discussed in the Eastern context. This study attempts...

Internships are commonly promoted as beneficial to students, educators, and employers, but the impact internships have on students' perceptions of the tourism and hospitality industry are often not considered. It is imperative that students' perceptions are investigated as by gaining a better...

The study presents the results of an empirical research in the area of hospitality and reception that intended to outline a profile of the participants of social networks' groups of fans of Sesc in São Paulo, cultural and leisure center with 41 units in the state of São Paulo. The hypothesis is...