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Hospitality Industry

Covering global research on the hotel and restaurant industries

Latest content

Abstract

The paper explores the inherent aspects and imperatives of recycling in hotel industry. It aims to establish the relationship of such imperatives with business strategic and sustainable development of the industry. The research is empirical in nature where data is collected through local survey...

Author(s)
Hima Gupta
Publisher
Publishing India Group
Publication
International Journal of Hospitality & Tourism Systems, 2019, 12, 1, pp 103-114
Abstract

The paper has twofold objectives - to assess the level of Guest Satisfaction in the 5 Star Deluxe Hotels located in Delhi and to explore the gaps between the hotel employees' and hotel guests' perception of quality and satisfaction with regard to service and product. The data have been collected...

Author(s)
Sarah Hussain; Kavita Khanna
Publisher
Publishing India Group
Publication
International Journal of Hospitality & Tourism Systems, 2019, 12, 1, pp 83-93
Abstract

Hospitality and Tourism industry is one of the fastest growing sectors in the world with its direct contribution to GDP was USD2, 229.8bn (3.0 of total GDP) in 2015. By 2026, Travel & Tourism will account for 135,884,000 jobs directly, an increase of 2.1 per annum over the next ten years (WTTC,...

Author(s)
Anshul Garg; Juhi Garg
Publisher
Publishing India Group
Publication
International Journal of Hospitality & Tourism Systems, 2019, 12, 1, pp 34-46
News Article

Most of us now scan online reviews of hotels, restaurants and visitor attractions before deciding which to book, but how much do we know about the...

Date
October 2018
Author(s)
David Simpson
AbstractFull Text

In this research note we seek to highlight the implications of the fourth industrial revolution for hotels in South Africa (SA) and Kenya. We have demonstrated that South Africa has excelled in mobile phone penetration as well as social media use compared to Kenya. However, Kenya is ahead of South...

Author(s)
Onyango, F. E. V.; Kesa, H.
Publisher
Institute for Tourism
Publication
Tourism (Zagreb), 2018, 66, 3, pp 349-353
AbstractFull Text

Robots are increasingly discussed in academic literature as well as public discourse because of their introduction into consumers' lives. The increased usage of robots in industry will meet with resistance from customers in the service industry as well as employees in industry, as their...

Author(s)
Ivanov, S.; Webster, C.; Seyyedi, P.
Publisher
Institute for Tourism
Publication
Tourism (Zagreb), 2018, 66, 3, pp 302-317
AbstractFull Text

This article aims at approaching the subject of the "glass ceiling", and the persistent phenomenon of gender inequality in the labour market, as shown through the analysis of the hotel sector in Tenerife. The research has been carried out in the context of a joint project with the Cabildo de...

Author(s)
GarcĂ­a Cuesta, S.; Galante Lorenzo, F.; Poveda Verdejo, V.
Publisher
Universidad de la Laguna
Publication
PASOS: Revista de Turismo y Patrimonio Cultural, 2018, 16, 4, pp 1105-1117

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