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CABI Book Chapter

Cruise ship tourism.

Book cover for Cruise ship tourism.

Description

This book provides an overview of the cruise industry covering a broad range of topics and issues. It has been written for a broad audience including students pursuing university and training programmes, tourism industry professionals, planners and managers in the cruise industry, and finally government agency employees. The book is organized into seven parts. Part 1 introduces the industry and so...

Chapter 14 (Page no: 220)

Managing health-related crises in the cruise industry.

This chapter provides a comprehensive analysis of health-related crises within the cruise industry and offers empirical recommendations for both practitioners and scholars. This chapter is divided into 3 parts: the first part briefly reviews the relevant concepts and definitions, the second part examines current measures related to 2 major public health concerns related to cruise travel (i.e. Norovirus infection and influenza), and the third part provides recommendations for both practitioners and researchers. The findings presented in this chapter have several practical implications. First, to reduce exposure to health risks and to become more prepared, a sanitary environment should be guaranteed as the baseline. Practitioners need to maintain partners with health authorities, stay in full compliance with guidelines, update the protocol regularly with consideration of emerging health issues and monitor the condition of cruise ships carefully. Second, the cruise industry needs to improve its communication efforts. Practitioners need to demonstrate a responsive and responsible attitude during the times of crisis, offering crisis responses that are strategic, clear and consistent. Third, to embrace an uncertain future, the cruise industry needs to undertake a proactive approach in crisis management, paying more attention to emerging health issues as well as preparing itself with comprehensive and exhaustive crisis management plans.

Other chapters from this book

Chapter: 1 (Page no: 1) The world of cruising. Author(s): Dowling, R. Weeden, C.
Chapter: 2 (Page no: 43) Power and profits in the global cruise industry. Author(s): Clancy, M.
Chapter: 3 (Page no: 57) Representation without taxation. Author(s): Klein, R. A.
Chapter: 4 (Page no: 72) Flags of convenience and the global cruise labour market. Author(s): Terry, W. C.
Chapter: 5 (Page no: 86) Corporate social responsibility in the cruise sector. Author(s): Font, X. Navarrete, M. G. Bonilla, M. J.
Chapter: 6 (Page no: 106) Passengers and risk: health, wellbeing and liability. Author(s): Klein, R. A. Lück, M. Poulston, J.
Chapter: 7 (Page no: 124) Economics of cruise shipping: the need for a new business model. Author(s): Vogel, M. P.
Chapter: 8 (Page no: 138) High fees on the high seas? The provision of extra-fee products and services. Author(s): Weaver, A.
Chapter: 9 (Page no: 145) 'Oceans apart': bridging the gap between academic research and professional practice in cruise tourism. Author(s): Papathanassis, A.
Chapter: 10 (Page no: 161) Talent management and the cruise industry. Author(s): Gibson, P.
Chapter: 11 (Page no: 177) A sailor's life for me: an example of how one port of call has developed in the hope of meeting crew expectations. Author(s): Thyne, M. Henry, J.
Chapter: 12 (Page no: 188) Mediating the cruise experience. Author(s): Lester, J. A.
Chapter: 13 (Page no: 205) Conceptualizing the cruise ship tourist experience. Author(s): Mendes, J. Guerreiro, M.
Chapter: 15 (Page no: 236) Cruises, safety and security in a violent world. Author(s): Tarlow, P. E.
Chapter: 16 (Page no: 261) Safe, secure and sustainable: attributes of a strong cruise brand. Author(s): Lemmetyinen, A.
Chapter: 17 (Page no: 274) The image of cruise ship holidays on Italian television: a comparative analysis. Author(s): Polizzi, G. Oliveri, A. M.
Chapter: 18 (Page no: 290) Purchasing attributes for cruise passengers. Author(s): Adams, S. A. Font, X.
Chapter: 19 (Page no: 304) Motivations and constraints of cruising for the US and Chinese markets. Author(s): Petrick, J. F. Zou SuiWen Hung Kam
Chapter: 20 (Page no: 317) Children and the family market. Author(s): Lambert, C. Dowling, R.
Chapter: 21 (Page no: 332) Cruising with pride: the LGBT cruise market. Author(s): Jarvis, N. Weeden, C.
Chapter: 22 (Page no: 348) The changing consumer: 'digital cruising'. Author(s): Pantelidis, I. S.
Chapter: 23 (Page no: 363) Stakeholders' perceived gains and obstacles of cruise ship tourism development: the case of La Palma Island. Author(s): Alonso, A. D. Alexander, N.
Chapter: 24 (Page no: 378) Cruise ships and protected areas in the marine biome: an analysis of tourism in the Brazilian context. Author(s): Botelho, E. S. Fraga, C. Vilani, R.
Chapter: 25 (Page no: 393) Sailing into stormy waters? Understanding the community impacts of cruise tourism growth in Akaroa, New Zealand. Author(s): Shone, M. C. Wilson, J. Simmons, D. G. Stewart, E. J.
Chapter: 26 (Page no: 408) Cruise tourism in a remote small island - high yield and low impact? Author(s): Cheer, J. M.
Chapter: 27 (Page no: 424) Cruise tourists on the mainland. Itineraries and interactions. Author(s): Sabato, G.
Chapter: 28 (Page no: 441) Environmental reporting in the cruise industry. Author(s): Hall, C. M. Wood, H. Wilson, S.
Chapter: 29 (Page no: 465) Improving sustainable management of expedition cruise destinations in Australia: governance and management lessons from the Great Barrier Reef, the Kimberley and Tasmania. Author(s): Ellis, C. Scherrer, P. Walker, K.
Chapter: 30 (Page no: 484) Sailing in icy waters: Antarctic cruise tourism development, regulation and management. Author(s): Liggett, D. Stewart, E. J.
Chapter: 31 (Page no: 507) Development of cruise tourism in Saudi Arabia. Author(s): Monshi, E. Scott, N.
Chapter: 32 (Page no: 524) Cruise itinerary planning. Author(s): Sigala, M.
Chapter: 33 (Page no: 546) Is China a new goldmine for cruise companies? Author(s): Mondou, V. Taunay, B.
Chapter: 34 (Page no: 562) Cruising in Asia, with a focus on China. Author(s): Dowling, R. Mao, I.
Chapter: 35 (Page no: 575) Conclusions and future directions. Author(s): Weeden, C. Dowling, R.

Chapter details

  • Author Affiliation
  • University of Florida, Tourism Crisis Management Initiative, Department of Tourism, Recreation and Sport Management, P.O. Box 118208, Gainesville, FL 32611, USA.
  • Year of Publication
  • 2017
  • ISBN
  • 9781780646084
  • Record Number
  • 20173010828