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CABI Book Chapter

Tourist behaviour: an international perspective.

Book cover for Tourist behaviour: an international perspective.


This book aims to review and to stimulate interest in a number of emerging and fresh topics in tourist behaviour and experience from a distinctively contemporary perspective. It has been designed to follow a systematic order, following the major stages of the consumer behaviour model. The book has five main parts and 18 chapters. Part I examines the external factors influencing the travel and tour...

Chapter 8 (Page no: 64)

Hotel disintermediation and user-generated content in the Czech Republic.

This chapter investigates the perceptions of Czech students regarding the topic of disintermediation and considers the influence of user-generated content on hotel choice. The findings reveal that members of the Generation Y perceive both travel agencies and the Internet as playing a significant role in providing travel services; however, overall, the benefits of the Internet for hotel booking outweigh the benefits offered by travel agencies. The findings suggest that hotel marketers and travel agencies should monitor Generation Y views on the topic of disintermediation and should create effective commitment in young customers through online channels in order to maintain long-term relationships.

Other chapters from this book

Chapter: 1 (Page no: 1) Introduction. Author(s): Kozak, M. Kozak, N.
Chapter: 2 (Page no: 8) Influence of cultural distance in comparison with travel distance on tourist behaviour. Author(s): Fung SukFong [Fung, S. F. D. ] McKercher, B.
Chapter: 3 (Page no: 16) Women's travel constraints in a unique context. Author(s): Shahvali, M. Shahvali, R. Kerstetter, D.
Chapter: 4 (Page no: 26) Can perceptions of Italian organized crime affect travel behaviour? Author(s): Bregoli, I. Ceruti, F.
Chapter: 5 (Page no: 37) Women's strategies in golf: Portuguese golf professionals. Author(s): Reis, H. Correia, A. McGinnis, L. P.
Chapter: 6 (Page no: 46) Semi-automatic content analysis of trip diaries: pull factors to Catalonia. Author(s): Marine-Roig, E. Clavé, S. A.
Chapter: 7 (Page no: 56) Motivations for wedding tourism: a demand-side perspective. Author(s): Chiappa, G. del Fortezza, F.
Chapter: 9 (Page no: 74) Mapping destination choice: set theory as a methodological tool. Author(s): Karl, M. Reintinger, C.
Chapter: 10 (Page no: 84) Effects of personal and trip characteristics on holiday choice. Author(s): Kesgin, M.
Chapter: 11 (Page no: 97) Drivers of trip cancellations among Australian travellers. Author(s): Hajibaba, H. Dolnicar, S.
Chapter: 12 (Page no: 106) Cognitive and affective bases for tourists' consumption of local seafood. Author(s): Coskun-Zambak, G.
Chapter: 13 (Page no: 115) Experiential travel and guided tours: following the latest consumption trends. Author(s): Zátori, A.
Chapter: 14 (Page no: 124) What makes visitors spend more? Effects of motivations on daily expenditure. Author(s): Liu TingTing Li MiMi Shen Han
Chapter: 15 (Page no: 134) We are not tourists. We fit in this community. Author(s): Lee HanJung Campbell, J. M.
Chapter: 16 (Page no: 145) Do negative experiences of hospitality services always lead to dissatisfaction? Author(s): Chiappa, G. del Dall'Aglio, S.
Chapter: 17 (Page no: 155) Structural equation modelling - restaurant guest behavioural intentions. Author(s): Beagley, C. Atkins, S. G. Tonny, T.
Chapter: 18 (Page no: 168) Effects of people in photographs on potential visitors' evaluations. Author(s): Ogawa, M. Naoi, T. Iijima, S.

Chapter details

  • Author Affiliation
  • Department of Economics and Business, University of Sassari, Via Muroni 25, 07100 Sassari, Italy.
  • Year of Publication
  • 2016
  • ISBN
  • 9781780648125
  • Record Number
  • 20163365978