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CABI Book Chapter

Crisis management in tourism.

Book cover for Crisis management in tourism.


With examples drawn from the UK, Europe, the USA, Australia, and Asia, this book brings together a range of expert academic analysis of theory and practice concerning crisis management in tourism. Part I (chapters 2-11) deals with theoretical foundations of crisis management. Part II (chapters 12-17) deals with tourism crises arising from natural causes, while part III (chapters 18-24) deals with ...

Chapter 13 (Page no: 170)

Taiwan's 921 earthquake, crisis management and research on no-escape natural disaster.

This chapter reviews trip decision theory and research in relation to the Taiwan earthquake of 21 September 1999 (referred to as 921), and then considers the present growth of tourism in Nantou (the area where most of the serious damage from the earthquake occurred) and what it shows about the merits of past and future research. The chapter is meant to highlight that valid thinking about the impact of a no-escape natural disaster involves more than examining image, making forecasts, or looking at how people's trip decision making was impacted by the disaster. A key concern just after 921 was addressing the loss of tourism to Nantou. There was a predisposition towards this line of thinking rather than towards recognizing that changes in access to Nantou meant a boom in tourism as long as certain infrastructure rehabilitation took place. As for the matter of it being important to have a Nantou disaster management plan in place for dealing with the next 921 type of earthquake, it is suggested that two matters should be noted. First, appropriate action to eliminate infrastructure that will collapse in such an earthquake is what should occur rather than preparing to deal with infrastructure failing in the next big earthquake. Second, the action plan for such an earthquake has to be a Taiwan-wide plan.

Other chapters from this book

Chapter: 1 (Page no: 1) Crisis management in tourism: challenges for managers and researchers. Author(s): Laws, E. Prideaux, B. Chon, K.
Chapter: 2 (Page no: 13) Post-crisis forecasting: better make haste slowly. Author(s): Scaglione, M.
Chapter: 3 (Page no: 32) Policy response to rural dangers: managing educational visits in the wake of the foot and mouth and E. coli crises. Author(s): Hall, D.
Chapter: 4 (Page no: 43) The evolution of an emergency management tourism faculty resource. Author(s): Drabek, T. E.
Chapter: 5 (Page no: 51) Aftermath of crises and disasters: notes for an impact assessment approach. Author(s): Moreira, P.
Chapter: 6 (Page no: 66) Western and eastern approaches to crisis management for global tourism: some differences. Author(s): Schmidt, P. Berrell, M.
Chapter: 7 (Page no: 81) Crisis in Bali: lessons in tourism recovery. Author(s): Gurtner, Y. K.
Chapter: 8 (Page no: 98) 'Crises' that scare tourists: investigating tourists' travel-related concerns. Author(s): Dolnicar, S.
Chapter: 9 (Page no: 110) For better or worse: consumer perceptions of factors impacting company crisis outcome. Author(s): McDonald, L. M. Sparks, B. Glendon, I.
Chapter: 10 (Page no: 129) Tourism and terrorism: an analytical framework with special focus on the media. Author(s): Freyer, W. Schröder, A.
Chapter: 11 (Page no: 142) Factors influencing crisis management in tourism destinations. Author(s): Campiranon, K. Scott, N.
Chapter: 12 (Page no: 157) Crisis management and tourism organizations: a comparative study in the European Alps. Author(s): Pechlaner, H. Abfalter, D. Raich, F. Dreyer, A.
Chapter: 14 (Page no: 186) International tourism and infectious disease: managing the SARS crisis in Singapore. Author(s): Henderson, J.
Chapter: 15 (Page no: 200) A proposed model for tourism crisis management: the UK's foot and mouth disease crisis analysed. Author(s): Lyon, A. Worton, A.
Chapter: 16 (Page no: 217) Phuket: tsunami and tourism - a preliminary investigation. Author(s): Gurtner, Y. K.
Chapter: 17 (Page no: 234) Tsunamis, earthquakes, volcanism and other problems: disasters, responses and Japanese tourism. Author(s): Cooper, M. Erfurt, P.
Chapter: 18 (Page no: 252) The 'perfect storm': turbulence and crisis in the global airline industry. Author(s): Rhoades, D. L. Reynolds, R.
Chapter: 19 (Page no: 267) Responding to the crises of 2001: the Australian experience. Author(s): Anderson, B. Prideaux, B. Brown, G.
Chapter: 20 (Page no: 286) Restoring Kenyan tourism in crisis: Kenyan tourism's response to negative travel advisories 2003. Author(s): Beirman, D.
Chapter: 21 (Page no: 298) A comparison of pre- and post-9/11 traveller profiles: post-crisis marketing implications. Author(s): Litvin, S. W. Crotts, J. C.
Chapter: 22 (Page no: 310) Crisis communication response strategies: a case study of the Irish Tourist Board's response to the 2001 European foot and mouth scare. Author(s): Tiernan, S. Igoe, J. Carroll, C. O'Keefe, S.
Chapter: 23 (Page no: 327) The regional effects of terrorism on tourism: an empirical analysis. Author(s): Sloboda, B. W.
Chapter: 24 (Page no: 343) Sabah's responses to 11 September: a tourism analysis. Author(s): Awangku Hassanal, B. P. B. Wan Shawaluddin, W. H.
Chapter: 25 (Page no: 353) Events in Indonesia: exploring the limits to formal tourism trends forecasting methods in complex crisis situations. Author(s): Prideaux, B. Laws, E. Faulkner, B.
Chapter: 26 (Page no: 375) Reflections and further research priorities. Author(s): Prideaux, B. Laws, E.

Chapter details

  • Author Affiliation
  • Graduate Institute of Leisure Industry Management, College of Management, National Chia-Yi University, 151 Lin Shen East Road, Chia-Yi, Taiwan.
  • Year of Publication
  • 2007
  • ISBN
  • 9781845930479
  • Record Number
  • 20073028049