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CAB eBooks

Ebooks on agriculture and the applied life sciences from CAB International

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CABI Book Chapter Info
Cover for Motivational satisfaction and emotional outcomes from experiences.

This chapter reviews previous studies on emotions and their effects on the post-consumption experience, particularly in tourism. Sections discuss: satisfaction and positive emotions; satisfaction as an emotional response; motivational satisfaction and delight; and emotions and behavioural...

Author(s)
Ma JianYu
ISBN
2017 CABI (H ISBN 9781786391896)
Type
Book chapter
CABI Book Chapter Info
Cover for Memorable service experiences: a service failure and recovery perspective.

This chapter provides examples and theories pertaining to the memorable nature of service failures and factors that mediate service failures and consumer behaviour in tourism and hospitality settings. In particular, the chapter illustrates how service failures trigger negative emotions that lead to ...

Author(s)
Kim JongHyeong
ISBN
2017 CABI (H ISBN 9781786390677)
Type
Book chapter
CABI Book Chapter Info
Cover for Customer attribution in service failures and recovery.

This chapter explains how tourism and hospitality customers make attributions and how they perceive events in different service failure and recovery contexts. The chapter also discusses the concepts of customer participation and co-production in parallel with customer perceptions of service...

Author(s)
Loo PohTheng; Boo HueyChern
ISBN
2017 CABI (H ISBN 9781786390677)
Type
Book chapter
CABI Book Chapter Info
Cover for Emotional contagion and the influence of groups on service failures and recovery.

This chapter focuses on emotional responses and emotional contagion among group members after group service failures in the context of the tourism and hospitality industry, where services are frequently consumed in participation with friends and relatives. The conceptual and theoretic background of ...

Author(s)
Cakıcı, A. C.; Guler, O.
ISBN
2017 CABI (H ISBN 9781786390677)
Type
Book chapter
CABI Book Chapter Info
Cover for Cognitive and affective bases for tourists' consumption of local seafood.

This chapter proposes a conceptual model for understanding the impact of attitudes on the intentions of couples visiting coastal areas to purchase local seafood. In this model, it is hypothesized that cognitive and affective attitude and gender have a direct impact on the intention to purchase...

Author(s)
Coskun-Zambak, G.
ISBN
2016 CABI (H ISBN 9781780648125)
Type
Book chapter
CABI Book Info
Cover for Consumer psychology of tourism, hospitality and leisure.

This book focuses on consumer behaviour in the context of tourism, hospitality and leisure. It comprises of 8 parts that discuss: attitudes, emotions and information processing; motivation and learning; consumption systems; decision and choice; experience and satisfaction; market segmentation;...

Author(s)
Crouch, G. I.; Perdue, R. R.; Timmermans, H. J. P.; Uysal, M.
ISBN
2004 CABI Publishing (H ISBN 085199749X)
Type
Book
CABI Book Chapter Info
Cover for The influence of consumers' emotions on their service product evaluation.

This chapter reports the findings of a study (conducted during the months of October, November and December 2001) that currently comprises 1427 cases and focuses on the influence of emotions on service evaluation in the leisure airline industry in the UK. The findings indicate that leisure airline...

Author(s)
Gountas, S.; Gountas, J. Y.
ISBN
2004 CABI Publishing (H ISBN 085199749X)
Type
Book chapter